Experience

Toyota South Atlanta

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Estimator

  • Feb 2023 - Present



Chandler Collision of Macon

• Macon, GA, United States

• General Manager

  • Jun 2021 - Apr 2022



Classic Collision

• United States
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• General Manager

  • Jul 2020 - Jun 2021

• Production Estimator/Blueprinter

  • Oct 2019 - Jun 2021



Nalley Automotive Group

• United States
• Automotive
• 200 - 300 Employee

• Production Estimator

  • Jan 2017 - Sep 2019

  As a production estimator for Nalley Collision I am the primary handler of all State Farm claims. I also handle Allstate & Nationwide as well as assisting in production, quality inspection, team building & overall customer satisfaction. Within only 4 months I improved the State Farm RPM score by more than double and almost to a 700. We have grown from a $200k a month shop to almost $600k within a year at our new location and don’t plan on stopping there. As a production estimator for Nalley Collision I am the primary handler of all State Farm claims. I also handle Allstate & Nationwide as well as assisting in production, quality inspection, team building & overall customer satisfaction. Within only 4 months I improved the State Farm RPM score by more than double and almost to a 700. We have grown from a $200k a month shop to almost $600k within a year at our new location and don’t plan on stopping there.



ABRA Auto Body & Glass

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• General Manager

  • Jun 2018 - Aug 2018

  As General manager I handle a staff of 20+ employees. When need be, I resolve all conflicts with customers and/or insurance companies. I also handle production, allocate work, perform QC inspections and assure overall quality. More of my duties as GM include but are not limited to: Payroll, new-hire on onbording, estimatics training, file reconsciliation, financial reporting and overall customer service. As General manager I handle a staff of 20+ employees. When need be, I resolve all conflicts with customers and/or insurance companies. I also handle production, allocate work, perform QC inspections and assure overall quality. More of my duties as GM include but are not limited to: Payroll, new-hire on onbording, estimatics training, file reconsciliation, financial reporting and overall customer service.



Caliber Collision

• United States
• Automotive
• 700 & Above Employee

• Production Manager

  • Apr 2016 - Jan 2017

  As production manager I see that all vehicles flow seamlessly through the repair process. I coordinate all sublet repairs and needs. Quality inspections, cycle time & labor assignment are all key aspects of my position. Prior to handling production I was the primary estimator for all State Farm & USAA claims. I continue to assist with estimatics, training & customer assistance. As production manager I see that all vehicles flow seamlessly through the repair process. I coordinate all sublet repairs and needs. Quality inspections, cycle time & labor assignment are all key aspects of my position. Prior to handling production I was the primary estimator for all State Farm & USAA claims. I continue to assist with estimatics, training & customer assistance.



Classic Collision

• United States
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Estimator/Service Advisor

  • Sep 2015 - Mar 2016

  As an estimator I handle writing estimates, parts purchasing, customer service and production management. Staying up to date on all insurance programs is imperative. Abiding by insurance company guidelines and correctly diagnosing all repairs are crucial aspects of my position. Utilizing CCC1 to the best of my ability is a key ingredient to maintaining efficiency and customer satisfaction. File reconciliation, accounts receivable & procurement are also key aspects of my position. As an estimator I handle writing estimates, parts purchasing, customer service and production management. Staying up to date on all insurance programs is imperative. Abiding by insurance company guidelines and correctly diagnosing all repairs are crucial aspects of my position. Utilizing CCC1 to the best of my ability is a key ingredient to maintaining efficiency and customer satisfaction. File reconciliation, accounts receivable & procurement are also key aspects of my position.



Gerber Collision & Glass

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Parts Manager

  • Dec 2013 - Sep 2015

  As parts manager I handle ordering, receiving and invoicing of all parts. Sourcing parts any and every way that I can is critical to my position. In addition to these duties I also monitor repair orders for errors, additions and any other issues that may arise. Once parts are received I am also responsible for making sure that all parts are delegated to ensure that the shop stays productive and efficient. I also monitor all files and determine that they are correct before closing as to ensure the most gross profit. Show less



National Aerotech

• Hampton, Georgia

• Parts & Sales Manager

  • Aug 2012 - Dec 2013

  Currently I handle the day-to-day operations in the parts department including purchasing, sales, shipping & receiving, cost reduction and inventory control. Within my first year with Naitonal Aerotech I have reduced expenses by 30% utilizing procurement knowledge increased profits by $80,000 by developing, initiating, and managing online sales. Daily duties also include Identifying prospective customers using lead generating methods, receiving incoming shipments & reviewing contents against purchase orders for accuracy while also handling all outgoing shipments while also maintaining inventory control. My experience at National Aerotech has greatly improved my procurement knowledge & sales tactics. Show less



Ken's Foods

• United States
• Food and Beverage Manufacturing
• 400 - 500 Employee

• Processing Lead

  • Jul 2010 - Aug 2012

  While at Ken's Foods I served as the Kitchen Team Lead and assisted with scheduling, operations & all machinery in the processing department. Actively suggesting operational improvements to enhance quality, improving production efficiency and reducing costs by using lean manufacturing practices were key elements of this position. While holding this position I also helped achieve company goals by supporting production workers, inspected finished products for quality and adhered to customer specifications. Monitoring and adjusting production processes and/or equipment for quality and productivity was a part of my daily duties. My experience at Ken's provided great exposure to Lean manufacturing and team leadership. Show less



Batesville

• United States
• Manufacturing
• 700 & Above Employee

• Account Manager / CSR

  • Feb 2008 - Sep 2009

  Assist all customers to the best of my ability and fulfill all of their needs. Assure product delivery and satisfaction. Create & implement sales building strategies Conduct comprehensive consultation to determine the needs of the customer. Increase customer retention through excellent service. Perform day-to-day truck/trailer operations. Execute daily operations of warehouse including shipping and receiving Assist all customers to the best of my ability and fulfill all of their needs. Assure product delivery and satisfaction. Create & implement sales building strategies Conduct comprehensive consultation to determine the needs of the customer. Increase customer retention through excellent service. Perform day-to-day truck/trailer operations. Execute daily operations of warehouse including shipping and receiving



Jackson Beverage Company

• Griffin, Georgia

• Account Manager

  • Nov 2006 - Feb 2008

  While directly supervising accounts through micromanagement of customer base I achieved all sales goals by collaborating and updating daily sales and requests. Performing marketing research of both current and potential products allowed me to stay up-to-date withing the beverage market. Monthly and yearly sales promotions were showcased through direct marketing. A 10% increase in sales was achieved throughout the fiscal year within my territory. While directly supervising accounts through micromanagement of customer base I achieved all sales goals by collaborating and updating daily sales and requests. Performing marketing research of both current and potential products allowed me to stay up-to-date withing the beverage market. Monthly and yearly sales promotions were showcased through direct marketing. A 10% increase in sales was achieved throughout the fiscal year within my territory.



Atlanta Beverage Company

• United States
• Food & Beverages
• 100 - 200 Employee

• Customer Service Representative

  • Oct 2005 - Nov 2006

  During my time with Atlanta Beverage, I provided customer service to accounts within my territory including but not limited to sales, product delivery, marketing & inventory control. Sales promotions were actively suggested to customers within the assigned route. This position allowed me to gain experience assisting many different accounts weekly. During my time with Atlanta Beverage, I provided customer service to accounts within my territory including but not limited to sales, product delivery, marketing & inventory control. Sales promotions were actively suggested to customers within the assigned route. This position allowed me to gain experience assisting many different accounts weekly.



Ken's Foods

• United States
• Food and Beverage Manufacturing
• 400 - 500 Employee

• Processing Lead

  • Jul 2001 - Oct 2005

  *I held employment with Ken's Foods on two separate occasions. Please see above for the latest detailed description of my position. *I held employment with Ken's Foods on two separate occasions. Please see above for the latest detailed description of my position.



Blockbuster Video

• Mcdonough, Georgia

• Assistant Store Manager

  • Dec 1998 - Feb 2001

  While holding this position I supervised a staff of up to 10 employees, performed conflict management resolution, and handled all daily bank deposits, business operations & procedures. I also oversaw customer interaction through in-house, mail and telecommunication. Administering ending inventory analysis was a quarterly duty . Daily sales totals were reported directly to the district manager along with all other store activity. While I held this position, the McDonough location topped the revenue charts in the southeast region. Show less