National Development Director

• Jun 2022 - Present

National Organizing Director

• Apr 2018 - Present

National Coordinator

• Jan 2017 - Jul 2018

Office Manager

• Jun 2016 - Jan 2017

• Manage office staff including the Administrative Assistant and Interns • Drafting office communications, memos, and notices to staff • Developing policies and procedures • Ensure office runs smoothly and efficiently • Maintain current all social media and advertising slots • Manage vendor relationships and keeps accounts up to date • Schedule client and vendor meeting with the Owner/Project Managers • Schedule and perform word processing activities; format, revise and print out final copies of complex documents for the employees • Coordinate all travel arrangements for the company; research and make flight, hotel and rental car reservations in accordance with company policies and to obtain most economical and efficient travel. Create travel itinerary and schedules in accordance with authorized travel requests. • Oversight of Daily update to client QuickBooks Accounts, reconciliation of accounts and accounts receivables • Oversight of the payroll function, writes company checks and obtains signatures • Pull and develops reports for client construction projects, overall client budgets, monthly summaries and accounts receivable • Maintain company files, soft and hard copy alike • Perform duties of office staff in their absence. • Perform general office errands outside of the offices such as going to the bank, post office, and purchasing supply stores. • Development of programs that will create inefficiencies including workforce relationships and internships • Perform other administrative or office duties as required or as assigned Show less

Call Center Supervisor

• Sep 2014 - Jun 2016

• Handling customer escalations • Assisting customer contact representatives who had questions on policy, procedures, resolution and deescalation • Provide coaching and feedback for improvement • Provide a speedy resolution and customer satisfaction • Troubleshooting and Problem solving • Hitting sales targets • Maintaining personal call time, pause time, after call time and adherence • Handling customer escalations • Assisting customer contact representatives who had questions on policy, procedures, resolution and deescalation • Provide coaching and feedback for improvement • Provide a speedy resolution and customer satisfaction • Troubleshooting and Problem solving • Hitting sales targets • Maintaining personal call time, pause time, after call time and adherence

Collections Supervior

• Nov 2013 - Aug 2014

• Manages a team of 15 to 20 collectors (Teams changed monthly) • Development of collectors• Completing weekly side by side training• Monitoring pause time, after call work, and total calls for the day • Reaching two goals ever month, client goal and team goal. • Making sure, daily, goals where know and what we needed to obtain by months end

Team Lead

• Aug 2008 - Oct 2013

• Assist management by monitoring collectors pause time, after call work, and total calls for the day• Assisted collectors with coaching and taking over calls to close• Developing and mentoring collectors