Sr System Integration Technologist II

• Jul 2019 - Present

Cyber Security Analyst III

• Jan 2019 - Jul 2019

ITSM Consultant

• Aug 2018 - Dec 2018

Leads clients through ITSM driven improvements. Delivers ITSM services including Workshops, Assessments, Service Improvement Programs and other IT operations consulting services. Installs, Configures, and Optimizes current and pre-released Microsoft systems and products, as well as their integration and methods of support delivery, particularly, but not solely, Microsoft System Center Service Manager, automation using PowerShell and System Center Orchestrator Transfers knowledge and instruction on best practices with customers to enhance the quality and efficiency of customer utilization of ITSM toolsets Focus on DOD and the US Army Show less

Information Technology System Manager

• Apr 2014 - Oct 2018

Drove $2M System Center Service Manager project replacing antiquated ticketing system. Incorporated System Center Orchestrator to automate daily operations, saving 500 man hours per year. Matured JSOC’s Assessment & Authorization process workflow. Crafted a multitude of runbooks to visually show the technician & user what stage the request process was in, utilizing System Center Service Manager workflow to inject activities depending on the type of request. Responsible for the research, development, implementation and sustainability of the application supporting 75,000 users worldwide. Produced complex runbooks within System Center Orchestrator to alleviate human error. Reduced a manual process which took 3 days down to 13 minutes. Authored 40+ PowerShell scripts to augment System Center Orchestrator in tasks which were not inherent to the system. Decreased inefficiencies in the system by 25%. Accomplished 40 hours of Project Management Profession course enhancing professional leadership and management skills. Managed 2-person team of daily operations for System Center Service Manager supporting 75,000 users at a 3-star mission command across 6 GCC Areas of Responsibility. Astutely managed C4I property account worth $1.2M maintaining 100% accountability of all assets. Set the command standard for others to follow. Show less

Information Technology Supervisor

• Sep 2008 - Apr 2014

Responsible for the first-ever deployment of Microsoft System Center Configuration Manager for NATO HQ AC Ramstein. Afforded the ability to deploy Windows 7 operating system and applications relevant to the command in less than 30 minutes. Adapted, tested and deployed legacy software applications to Windows 7 critical to NATO air policing missions. Designed CAC/PKI solution for CAOC Torrejon. Procured software and hardware needed for critical services resulting in a savings of $50K for NATO. Managed vulnerability compliance, ensuring on-time system upgrades to over 70 server across 2 networks. Protected 400+ users workstations. Chosen as HQ AC Ramstein 2011 Information Dominance Cyber Systems Operator NCO. Show less

Executive Communications Supervisor

• Dec 2007 - Sep 2008

Led, mentored, and trained a section of 3 personnel in all aspects of complex communications architecture for 22 General Officers in multiple Areas of Responsibility. Maintained 98% IT services for AMC/CC while in garrison or traveling. Identified remote connectivity issue for a Wing commander visiting AMC Headquarters. Fixed the issue in less than 1 hour and coined by the 916 ARW/CC for efforts. Developed smartphone encryption instructions for distinguished visitors. Enabled secure communications for all AMC senior leaders. Corrected AMC/CC remote access issues, enabling updates to testimony before House Armed Services Committee. Show less

Information Systems & Security Supervisor

• May 2004 - Dec 2007

Led 5 day project to upgrade Advanced Computer Flight Planning software to enhance mission planning for the Global War On Terrorism. Lawded by his superiors for accomplishing the task in less than 2 days. Updated vital C2 program on 25 flight manager systems which enabled the precise movement of 120k troops and 45k tons of cargo. Directed a communications team of 5 at the Airlift Tanker Association, attended by all AMC flag officers. Fielded first-ever centralized computing solution to perform C2 for AMC missions. Flawlessly configured 450 systems for TACC’s $560K IT refresh. Enabled aircraft sortie generation velocity to over 900 a day. Show less