Member Development Manager

• Aug 2018 - Present

Club Manager

• Jun 2012 - Aug 2016

- Key point of accountability for club financial performance and the club experience.- Responsible for successful attainment of club targets such a member service, cleanliness, revenue and member retention.- Provide specific input into the development of the club P&L and operating plan. Set revenue and expense targets for all departments in the club. Provide weekly feedback to district manager on club goals and budgets.- Model team expectations by interacting and observing members/team members, checking the details of member experiences, making recommendations and proactively solving problems.- Directly responsible for overseeing all departments and managers within the club such as; membership, service, facilities and fitness.- Provide consistent accountability for direct reports through training, coaching, conducting planning sessions and performance reviews.

Fitness Manager

• Dec 2003 - Jun 2013

- Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training and programs within 24 Hour Fitness standards.- Ensure that all Personal Trainers are delivering high quality programs to their clients.- Ensure accurate administration of Personal Training including client files, measurement tracking, and workout programs.- Regularly train staff on industry updates and coaches personal trainers to be continually successful to ensure that all clients are trained professionally.- Direct selling, including achievement of personal monthly sales quotas.- Conduct personal training sessions as necessary- Hires, trains and develops a strong team of Personal Trainers.- Responsible for the successful attainment of department targets, including revenue and member retention.

Rugby Player

• Jan 2004 - Jan 2009

UC Davis Rugby

• 2000 - 2003