Experience

Australian Skills Quality Authority (ASQA)

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Assistant Director, Digital and Technology Solutions

  • Feb 2022 - Present

  As team leader, Josey was responsible for ensuring the team had clear goals and set priorities that aligned with both business objectives and the enterprise vision. As part of this role she led a team of technical and non-technical experts in the delivery of:• A triage activity management and reporting process for innovation requests. • A task management and reporting process for Diversity Committee • Project management tools for various operational teamsThese initiatives were achieved through an agile approach. Specifically, close collaboration, establishment of roles and responsibilities, a product vision and clear business values achieved short and long term.

• Policy Officer

  • Oct 2018 - Mar 2022

  As a member of the Governance, Policy and Quality team I am responsible for policy development and research and investigation of complaints about ASQA.

• Project Manager

  • 2021 - 2022

  I led the development and implementation of a centralised Planning and Reporting Framework, including the development of a Model-driven Power App to support the business process.

• IT Project Manager

  • 2020 - 2021

  I led the redesign of ASQA’s business systems from eight siloed processes, with minimal data collection or integrity, into a single holistic data-driven system of relationships across two different technologies. This project also included requirements to meet new ASQA’s legislative obligations. We used an innovative model enabling the business true autonomy in managing changes in decisions without requiring future developer intervention

• Project Manager

  • 2019 - 2020

  ASQA’s Policy and Procedure Framework

• Project Manager Program Management Office

  • 2019 - 2020

  I led the design of ASQA’s project management framework to assist with effectively prioritising ASQA’s resources and enhancements using subject matter expertise and aligning activities to ASQA’s strategic direction. This work included: • Designing, developing and implementing ASQA’s project management framework • Co-developing ASQA’s reform governance structure and initial program of works• Co-developing on of the project plan for one of the reform agenda projects

• Project Manager

  • 2018 - 2019

  I led the redesign of ASQA’s Audit Report process from a manual report to a semi-automated, data-led design with Microsoft Tech stack. This reduced duplication and human errors in external reports and increased data quality in ASQA’s systems. I used an unprecedented agile model facilitating the ability for the business to have administrative functions to enhance frequently changing components of the product without involvement from the developer.

• Regulatory Officer

  • Jun 2015 - Oct 2018

  Previously I worked as a Regulatory Officer. My team managed the compliance and enforcement of legislation for registered training organisations (RTOs) that have ceased to operate either voluntarily, through regulatory action or liquidation. My significant achievements are as follows: - Leading in the improvement of team efficiencies, by approximately 30-40%, throughevaluation of staff processes and function, providing education, implementing alternativeworkflows, business improvement strategies, and developing reporting structures formonitoring and evaluation.- Efficiently and effectively managing the two largest high profile closures within ASQA, whichrequired a high level of stakeholder engagement, fast-paced decision making, complexcoordination, quick development of monitoring and evaluation and business processes,leading a large team remotely, ensuring budgets were met and writing complex briefs andcommunications.

• Senior Compliance Coordinator

  • Jun 2016 - Feb 2017

  For over six months I was the manager of the Closures Team in ASQA, Senior Compliance Coordinator. My significant achievements are as follows: - Creating a communications package for students that included a public register for student records and fact sheets about what to do in the event of a closure outlining how ASQA can assist. - I was able to assist in the learning and development of a team member through a performance management process where their goals were established, constructive feedback was provided and a workflow plan established and to improve the monitoring of expiry notifications and student records. The team member’s workflow plan was revisited at certain points to establish improvements.

• Risk Assessor

  • Oct 2013 - Jun 2015

  Previously, I worked as a Risk Assessor, evaluating requests from training providers in relation to their registrations as national training providers. The tasks I performed included the following:- Managing ESOS providers and their requests- Analysing and researching the suitability of training providers, that deliver to both domestic and international students, to continue, setup or amend their registration with ASQA- Provide recommendations to senior management regarding investigations into training providers- Liaising with various stakeholders (Incl. state bodies, associations, private organisations, etc.)



Adelaide Roller Derby

• Australia
• Wellness and Fitness Services

• Board Treasurer

  • 2015 - 2015

  During my elected term on the board I was appointed Treasurer. Responsible for managing the financial accounts for Adelaide Roller Derby. During my term I delivered several initiatives including: • A payment service for bank card transactions linked to merchandise stock • Improvements in the organisation's financial management portfolio (term deposit) • An accounting software to better manage bookkeeping and reduced auditing fees and management During my elected term on the board I was appointed Treasurer. Responsible for managing the financial accounts for Adelaide Roller Derby. During my term I delivered several initiatives including: • A payment service for bank card transactions linked to merchandise stock • Improvements in the organisation's financial management portfolio (term deposit) • An accounting software to better manage bookkeeping and reduced auditing fees and management



BJS Insurance Brokers

• Insurance
• 1 - 100 Employee

• Office Administrator (Training & Compliance)

  • May 2011 - Oct 2013

  As a compliance officer I assisted in the implementation of the company’s policy & procedures, improved the Insurance Brokers’ efficiency and compliance, and processed various accounting duties. I also assisted in various projects to develop the business including developing a business proposal to implement a mobile technology system. The tasks I performed included the following: - Internal audits – To assist in staff training and to detect areas where procedures should be amended or implemented.- Analysing and producing reports – To monitor and assess the customer service provided and ensure compliance against our legislative requirements. - Staff training – To implement more efficient processes and train staff in company policies & procedures- Liaising with internal and external networks and stakeholders

• Commercial Business Support Unit & Domestic Broker

  • Oct 2010 - May 2011