Experience

The Back Room Outsourced Professionals

• Philippines
• Accounting
• 200 - 300 Employee

• Chargeback Specialist

  • Aug 2022 - Present

  ✔ Working in a team of global payment professionals to ensure goals and tasks are achieved ✔ Perform representments with schemes ✔ Download and upload partner reports ✔ Ensure that client issues are addressed and resolved in a timely manner ✔ Perform data entry ✔ Perform daily reconciliations ✔ Review and resolve daily alerts ✔ Working in a team of global payment professionals to ensure goals and tasks are achieved ✔ Perform representments with schemes ✔ Download and upload partner reports ✔ Ensure that client issues are addressed and resolved in a timely manner ✔ Perform data entry ✔ Perform daily reconciliations ✔ Review and resolve daily alerts



Rapyd

• United Kingdom
• Software Development
• 400 - 500 Employee

• Chargeback Specialist

  • Aug 2022 - Present



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Fraud Specialist

  • Feb 2016 - Mar 2022

  ✔ Talk to customers to determine the scenario of the dispute they are filing. ✔ Responsible for processing and resolving customer claims and inquiries related to non-fraud and fraud-related transactions on Chase debit cards and Online transactions. ✔ Provides support and assistance on account holders and internal Chase employees in understanding the reasons for specific deposit holds and account restrictions on savings and checking accounts. ✔ Ensures that the bank and the customer receive effective fraud protection and detection on accounts and avoid fraud losses to the bank. ✔ Provide transaction review/verification assistance to determine whether transactions are valid or not. ✔ Authenticate customers with the highest form of verification to prevent fraudsters and scammers. ✔ Provide transaction review/verification assistance to determine whether claims/disputes are valid or not and if a chargeback is needed. ✔ Responsible for reviewing documents from the merchants about a dispute and decide for the outcome of the dispute. ✔ Ensure accurate and appropriate responses to disputes. ✔ Proactively analyzed transactions and dispute records/reports and identify trends. ✔ Work closely with callers and other units within the Debit Card Fraud Division to quickly identify fraud schemes and take actions to prevent potential losses, mitigate risk and help provide necessary guidance in relation to handling the transaction. Subject Matter Expert Responsibilities: ✔ Provides knowledge, resources and information to support agents. ✔ Applying subject expertise in evaluating business processes. ✔ Act as the point of contact if the Team Leader is not around. Show less



Chase

• United States
• Financial Services
• 700 & Above Employee

• Fraud Specialist

  • Feb 2016 - Mar 2022



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Feb 2014 - Jan 2016

  ✔ Troubleshoots technical issues. ✔ Talk to customers directly to quickly get to the root cause of their problem ✔ Responsible for replacing or repairing the damage equipment. ✔ Troubleshoots technical issues. ✔ Talk to customers directly to quickly get to the root cause of their problem ✔ Responsible for replacing or repairing the damage equipment.



Panasiatic Solutions

• Outsourcing/Offshoring
• 200 - 300 Employee

• Customer Service Representative

  • Apr 2013 - Oct 2013

  ✔ Responds promptly to customer inquiries and concerns. ✔ Maintains a positive, empathetic, and professional attitude toward customers at all times. ✔ Responsible for processing orders, forms, applications, and requests. ✔ Ensure customer satisfaction and provide professional customer support. ✔ Responds promptly to customer inquiries and concerns. ✔ Maintains a positive, empathetic, and professional attitude toward customers at all times. ✔ Responsible for processing orders, forms, applications, and requests. ✔ Ensure customer satisfaction and provide professional customer support.



Foodman Industries Corporation

• Bacolod, Western Visayas, Philippines

• Service Crew

  • Jan 2012 - Jun 2012

  ✔ Service crew members prepare food and serve food, process customer payments, and provide customer service. ✔ Contribute to customer service over various platforms. ✔ Maintain quality control procedures. ✔ Service crew members prepare food and serve food, process customer payments, and provide customer service. ✔ Contribute to customer service over various platforms. ✔ Maintain quality control procedures.