Vice President Information Technology

• Feb 2023 - Present

Vice President, Global Information Systems

• Oct 2021 - Dec 2022

Responsible for the global technology needs of the organization performing the roles of CIO, CTO, and CISO for offices in DC, London, and Dublin. • After starting my position and walking into a security event, I implemented an all-new security infrastructure and process, including updating the business continuity plan which prevented any further events and passed multiple audits • Because IT had a low reputation score on internal surveys, I refocused and rebuilt the IT team to be user-centric, establishing SLAs and processes that improved the IT score by 20% • Because of security and cost concerns, I moved all applications to the cloud and SaaS, eliminating all on-prem systems, reducing hosting costs by 20%, increasing application availability by 15%, and significantly reducing security risk • Due to aging technology, I rebuilt the network infrastructure to support remote and hybrid workers both for the current and new HQ buildings • Developed a strategic roadmap to consolidate applications while rethinking the customer engagement layer and the data integration layer that will reduce overall IT support costs by 20% while increasing revenue by 10% • Created a BYOD program to replace company-provided phones, reducing costs while improving employee satisfaction Show less

FEP IT Strategy Principal

• Mar 2021 - Oct 2021

Responsible for the strategy and technical roadmap for the Federal Employee Program.• Because of high technical debt and significant deployment risk, I created a roadmap for moving the FEP Website to a microservices architecture that would reset the tech debt, improve maintainability, and significantly reduce deployment risk• Due to the large number of vendors interfacing with the FEP website, I developed an updated API strategy to interface with all the vendors in FEP to reduce the onboarding cost of vendors• Conducted RFPs to select vendors for the implementation of the above strategies Show less

Managing Director, Digital Experience

• Apr 2017 - Mar 2021

Directed development and operations for Federal Employee Program Digital Experience including member portal, mobile apps, and backend applications for 5.5M federal personnel. • Given the customer demand, I built a team that created the iOS and Android mobile apps for members to access their plan information which currently sits at a 4.7 rating on the app store• To support the DX ecosystem, I functioned as the technical owner in negotiating contracts that provide services and features to the members; the total value of contracts - $100 million per year· Due to a lawsuit from the American Foundation for the Blind, I Led the architecture and development teams to develop an Angular update to bring the website into compliance with WCAG 2.1a standards· To reduce the cost of maintenance and development of the DX program, I led the outsourcing effort for the website and mobile apps to use near-shore resources with a total contract value of $5 million per year· To provide members with better access to services and incentives, I led the development teams to integrate 15 vendors into the DX ecosystem using both SSO and APIs · Was the SAFe and Agile champion bringing better practices to the organization and created the Release Train Engineer role within the organization• Managed twenty employees and fifty contractors across three development centers with direct oversight of a $10 million annual budget and indirect of $100 million Show less

Director, Systems Analysis

• May 2011 - Apr 2017

Managed a team of analysts across key initiatives in financial, marketing, digital experience, and data as a strategic asset. · To support successful project delivery, I led a team to align functional requirements specifications with business requirements in various divisions of the organization· For the largest division, the Federal Employee Program, I served as Technical Product Owner and Delivery Manager to ensure their business success, conducting robust data analysis to identify key cost reduction and improvement to member health· I created and presented classes on Data Warehousing and Data Modeling training to over 30 employees Show less

Business Intelligence Architect

• Nov 2009 - May 2011

Created a Business Intelligence (BI) Competency Center consisting of an executive steering committee, a BI governance board, and a BI service center with oversight of all technical teams. · Collaborated cross-functionally to implement key policies, procedures, and standards for future operations · Directed operations of staff and an offshore development center with a total budget of $4M · Leveraged business and technical acumen to advise internal groups on business reengineering efforts · Supported business initiatives by developing and executing sales and financial analytics · Led negotiations to acquire and implement data warehousing solutions for sales, marketing, and financial warehouses · Served as Chair of the Business Intelligence Governance Board · Delivered key customer behavior insight through rigorous market analysis for schools and municipalities Show less

Business Intelligence Enterprise Architect

• May 2008 - Nov 2009

Led development of standards and processes across the business intelligence space for the leading hospitality enterprise. Managed team supplying internal consulting and solutions to business intelligence application groups.· Served as Chair to two business intelligence work groups involving technical solutions and membership experience improvement on an executive and technical level· Provided multiple high-impact services including data modeling, application infrastructure/architecture, and database administration Show less

Director, Information Resources

• Apr 1998 - Apr 2008

Oversaw the sales warehouse operations supporting salesforce deployment, data quality, and compensation levels for the global sales organization. · Managed vendor evaluation and selection process including all RFP and contract negotiations. · Directed product and best practice implementations across centers of excellence.· Led technical evaluation teams to study and recommend competitive IT solutions resulting in a new enterprise reporting tool, ETL tool, and BI suite.· Managed multiple applications facilitating data collection of property and pricing information for hotel properties. Show less

Senior Manager

• Jan 1997 - Apr 1998

Created a production support team for the call center order processing implemented in a multi-tier environment and was performing inadequately. The original consulting firm that created the application had departed and the business was not satisfied with the response-time or up time. ➢ Reduced team size by half, significantly improving both response and up time for the application within 6 months. Team awarded for improving productivity and reducing costs. ➢ Managed 1 internal and 2 external teams to develop custom Call Telephony Integration (CTI) system that routed a call and the customer information to a specific workstation. Analyzed CTI data and provided the call-center management information to manage resources resulting in President's Award of Excellence. Show less

Project Manager

• Jan 1989 - Jan 1997

Responsible for the back-office development team that implemented multiple systems including a COTS financial system, custom interfaces to the major CRS systems, created an industry leading credit card reconciliation application, and an automated auditor coupon application. ➢ Led team to develop innovative prototype for internal intranet /data warehouse, which were later implemented. ➢ Supported sales team by conducting multiple technical sales presentations. Responsible for the back-office development team that implemented multiple systems including a COTS financial system, custom interfaces to the major CRS systems, created an industry leading credit card reconciliation application, and an automated auditor coupon application. ➢ Led team to develop innovative prototype for internal intranet /data warehouse, which were later implemented. ➢ Supported sales team by conducting multiple technical sales presentations.

Manager

• Apr 1987 - Jan 1989

Developed and designed all new applications for back office financial and inventory systems for both Track Auto and Crown Bookstores. This included purchase and implementation of the POS systems and selection of a financial package. Developed in-house methodology and menu security application. Developed and designed all new applications for back office financial and inventory systems for both Track Auto and Crown Bookstores. This included purchase and implementation of the POS systems and selection of a financial package. Developed in-house methodology and menu security application.

Senior Programmer Analyst

• Jul 1983 - Jul 1986

Technical lead over team responsible for the development of the pharmacy and time and attendance applications. I also participated in the selection and implementation of a methodology including case tools. Technical lead over team responsible for the development of the pharmacy and time and attendance applications. I also participated in the selection and implementation of a methodology including case tools.

Programmer Consultant

• Sep 1981 - Jul 1983

Subcontractor for IBM at their Manassas, Virginia site, I worked on multiple contracts related to military projects. Contracts ranged from the development of testing environments for military hardware to the development of a triangulation system for nuclear submarines to performing quality assurance on software products. Subcontractor for IBM at their Manassas, Virginia site, I worked on multiple contracts related to military projects. Contracts ranged from the development of testing environments for military hardware to the development of a triangulation system for nuclear submarines to performing quality assurance on software products.