Joe Wiertel
Local Chapter Co-Lead: Richmond, VA at DesignOps Assembly- Claim this Profile
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Bio
Alicia Lane
It's rare to meet someone as passionate about unleashing potential like Joe embodies every day. I had the joy of managing Joe for just over a year when he was Chief of Staff to the head of our rapidly growing design department. I was amazed at his ability to support and level-up the entire team (including me). Joe contributed a lot to our team's success, but what really stands out is his ability to see opportunities/gaps (near-term or in the future) and bring people together to address it, collaboratively. This often resulted in team mates learning new skills, improving processes, or gaining confidence in how they approach complex problems. And, he is constantly challenging himself to learn and grow. Joe always made me and the team feel like we are valued and belong. He was crucial to the team feeling safe. Anyone would be lucky to have Joe on their team.
Tim Gilligan
Joe focuses on connection and relationship building in his work. He has had several roles in the time I have had the opportunity to work alongside him and navigates ambiguous space with a desire and drive for order and transparency. In his role as CoS to Head of Design, Joe curated and revamped a space of connection for peer CoS to cut down on meetings and streamline engagement. I am thankful for this space that Joe helped co-create. I value Joe's loyalty, judgement, and candor as we explore how to best enable our respective teams and appreciate the care he takes in engaging thoughtfully, asking for feedback often, and centering our associates and talent at the center of his work.
Alicia Lane
It's rare to meet someone as passionate about unleashing potential like Joe embodies every day. I had the joy of managing Joe for just over a year when he was Chief of Staff to the head of our rapidly growing design department. I was amazed at his ability to support and level-up the entire team (including me). Joe contributed a lot to our team's success, but what really stands out is his ability to see opportunities/gaps (near-term or in the future) and bring people together to address it, collaboratively. This often resulted in team mates learning new skills, improving processes, or gaining confidence in how they approach complex problems. And, he is constantly challenging himself to learn and grow. Joe always made me and the team feel like we are valued and belong. He was crucial to the team feeling safe. Anyone would be lucky to have Joe on their team.
Tim Gilligan
Joe focuses on connection and relationship building in his work. He has had several roles in the time I have had the opportunity to work alongside him and navigates ambiguous space with a desire and drive for order and transparency. In his role as CoS to Head of Design, Joe curated and revamped a space of connection for peer CoS to cut down on meetings and streamline engagement. I am thankful for this space that Joe helped co-create. I value Joe's loyalty, judgement, and candor as we explore how to best enable our respective teams and appreciate the care he takes in engaging thoughtfully, asking for feedback often, and centering our associates and talent at the center of his work.
Alicia Lane
It's rare to meet someone as passionate about unleashing potential like Joe embodies every day. I had the joy of managing Joe for just over a year when he was Chief of Staff to the head of our rapidly growing design department. I was amazed at his ability to support and level-up the entire team (including me). Joe contributed a lot to our team's success, but what really stands out is his ability to see opportunities/gaps (near-term or in the future) and bring people together to address it, collaboratively. This often resulted in team mates learning new skills, improving processes, or gaining confidence in how they approach complex problems. And, he is constantly challenging himself to learn and grow. Joe always made me and the team feel like we are valued and belong. He was crucial to the team feeling safe. Anyone would be lucky to have Joe on their team.
Tim Gilligan
Joe focuses on connection and relationship building in his work. He has had several roles in the time I have had the opportunity to work alongside him and navigates ambiguous space with a desire and drive for order and transparency. In his role as CoS to Head of Design, Joe curated and revamped a space of connection for peer CoS to cut down on meetings and streamline engagement. I am thankful for this space that Joe helped co-create. I value Joe's loyalty, judgement, and candor as we explore how to best enable our respective teams and appreciate the care he takes in engaging thoughtfully, asking for feedback often, and centering our associates and talent at the center of his work.
Alicia Lane
It's rare to meet someone as passionate about unleashing potential like Joe embodies every day. I had the joy of managing Joe for just over a year when he was Chief of Staff to the head of our rapidly growing design department. I was amazed at his ability to support and level-up the entire team (including me). Joe contributed a lot to our team's success, but what really stands out is his ability to see opportunities/gaps (near-term or in the future) and bring people together to address it, collaboratively. This often resulted in team mates learning new skills, improving processes, or gaining confidence in how they approach complex problems. And, he is constantly challenging himself to learn and grow. Joe always made me and the team feel like we are valued and belong. He was crucial to the team feeling safe. Anyone would be lucky to have Joe on their team.
Tim Gilligan
Joe focuses on connection and relationship building in his work. He has had several roles in the time I have had the opportunity to work alongside him and navigates ambiguous space with a desire and drive for order and transparency. In his role as CoS to Head of Design, Joe curated and revamped a space of connection for peer CoS to cut down on meetings and streamline engagement. I am thankful for this space that Joe helped co-create. I value Joe's loyalty, judgement, and candor as we explore how to best enable our respective teams and appreciate the care he takes in engaging thoughtfully, asking for feedback often, and centering our associates and talent at the center of his work.
Experience
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DesignOps Assembly
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Design Services
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1 - 100 Employee
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Local Chapter Co-Lead: Richmond, VA
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Aug 2023 - Present
Local chapters offer an opportunity to bring together local DesignOps communities to connect to what is going on in their city with the broader DesignOps world. https://www.designopsassembly.com/chapters Local chapters offer an opportunity to bring together local DesignOps communities to connect to what is going on in their city with the broader DesignOps world. https://www.designopsassembly.com/chapters
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Meta
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United States
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Software Development
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700 & Above Employee
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Manager, Design Program Management
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Oct 2021 - Present
• Serves a team of 9 Design Program Managers (DPMs) in the Ads Product Group who support our Advertiser Products and Incubation pillars. • Led recruiting efforts to increase team size by 300% in 2022. • Building operational mechanisms around design sizing and capacity planning, roadmapping and customer-centricity. • Implemented design review processes at the Director level to provide leaders the opportunity to review strategy and vision for current in-flight work across product design, content design and user research. • Rolled out a business acumen training specific to design leaders and senior individual contributors within product design; scaling to all design disciplines in Ads & Business Products organization. • Leading 1:1 mentorship and small group facilitated discussions for individual contributors across disciplines and product groups; in 2022 130 designers engaged in mentorship and 55 designers participated in discussion groups. Show less
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Capital One
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United States
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Financial Services
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700 & Above Employee
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Risk Office Lead, Experience Design
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Mar 2021 - Oct 2021
• Stood up a new Risk Management Office within a creative organization, addressing data management, tools management, and universal associate responsibility of well-managed practices. • Defined and managed multi-stream risk strategy, trust-building liaison between Design org and Enterprise Risk.
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Chief Of Staff to the Head of Experience Design
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Oct 2019 - Mar 2021
• Evangelized design with key partner groups across the company; Leveraged relationship building skills to influence adoption.• Created an ecosystem for the Head of Design to focus on highest leverage work.• Engaged peers to drive improvements in enablement, engagement, diversity + inclusion, and morale and enable optimal work. • Researched and diagnosed root causes of growth areas to design and deliver solutions for people, portfolio, and practices. • Mentored peers and colleagues; Invested in targeted growth areas in a candid, safe, and supportive manner.• Optimized work product approach by implementing and managing quarterly portfolio planning and weekly reporting. • Created people-focused processes, methods and best practices scaled across the organization.• Created a successful change management strategy for organizational change impacting 200+ associates. Show less
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Chief of Staff, Card Design
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Nov 2017 - Oct 2019
• Planned and managed experience design budget of $19M+ and resource allocation of 100+ headcount, including vendors.• Acted as Design Practice Management leader with meticulous attention to detail around tools, platforms, and practices.• Ensured team was well-managed across people, processes and technology.• Owned weekly report and monthly scorecard preparation by gathering inputs from leadership team and design leads.• Advocated user-centered design, methodology, and best practices across business units and multiple internal audiences.• Collaborated with the leadership team to plan and execute key high priority messages to internal/external stakeholders/audiences.• Forecasted, set and managed strategic financial and resource planning in collaboration with design leadership, Finance, and HR.• People managed ops-focused resources and provided direction on work prioritization to amplify impact. Show less
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Design Program Manager, Design Thinking Learning Experiences
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Nov 2015 - Nov 2017
• Built a design-focused onboarding class/curriculum from scratch; elevated offering from one to two full days with senior executive buy-in.• Implemented human-centered design methodologies to achieve high user value and satisfaction.• Drove day-to-day prioritization of work operations, projects and scope; mitigated reported issues.• Defined product roadmap aligning with key business partners and stakeholders to tailor curriculum in service of business objectives.• Created and promoted customer loyalty through highly innovative, metrics-driven engagement strategies.• Translated customer and business needs into innovative user-focused curriculum. Show less
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Project Management, Human Resources
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Aug 2011 - Oct 2015
• Created project/program-level status reporting for executive customer; created reporting life cycle process improvements.• Managed program dashboard and related tools to communicate status to executive stakeholders.• Foresaw and identified potential risks/issues that could impact project delivery timelines; Developed and enacted mitigation plans.• Developed and managed global minute-by-minute go-live plan for Workday HR platform integration.
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American Family Fitness
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United States
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Wellness and Fitness Services
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100 - 200 Employee
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Group Fitness Instructor
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Nov 2006 - Dec 2020
Spinning Instructor Spinning Instructor
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Adaptive Path
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Design
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1 - 100 Employee
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Learning Experiences @Scale
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Jan 2017 - Nov 2017
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Henrico County Public Schools
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Richmond, Virginia Area
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Elementary School Teacher
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Aug 2005 - Aug 2011
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Education
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2020 - 2022
Mercyhurst University
Master of Science (MS), Organizational Leadership -
2003 - 2004
Mercyhurst College
Master of Science (MS), Special Education and Teaching -
1999 - 2003
Mercyhurst College
Bachelor of Arts (BA), Early Childhood/Elementary Education
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