Experience

Discount Power Inc.

• United States
• Utilities
• 1 - 100 Employee

• Chief Operating Officer

  • Mar 2021 - Oct 2022

  Shelton, Connecticut, United States  Instituted proper TPV recording by using a true third party rather than being done in house for all internal sales as is required by the state commissions.  Terminated poor performing sales agents and telemarketers.  Instituted proper natural gas hedging policy prior to the winter of 2021 bringing profitability to the book.  Identified major problems with the company’s hedging and forecasting consulting company that due to their errors were costing probably millions of dollars… Show more  Instituted proper TPV recording by using a true third party rather than being done in house for all internal sales as is required by the state commissions.  Terminated poor performing sales agents and telemarketers.  Instituted proper natural gas hedging policy prior to the winter of 2021 bringing profitability to the book.  Identified major problems with the company’s hedging and forecasting consulting company that due to their errors were costing probably millions of dollars over the years. Negotiated, hired, and implemented a new consulting company for less money, much better accuracy, with no problems in the transition.  Began marketing in Rhode Island which the company had ceased doing two years prior due to fear of not knowing how to implement collections activity. Show less



East Coast Power & Gas

• Operations Consultant

  • Jan 2020 - Dec 2020

  Bronx, New York, United States Brought onboard to set policies and procedures for all back-office operations that were causing internal financial hardships.  Reviewed all meter reads and billing in the CIS/CRM systems. Located and invoiced $2 million in charges that had gone unbilled.  Created cash forecasting reporting for all purchase of receivable accounts.  Solidified and expanded upon aged receivable reporting for all non-purchase of receivable accounts.  Directed Collections department on what accounts… Show more Brought onboard to set policies and procedures for all back-office operations that were causing internal financial hardships.  Reviewed all meter reads and billing in the CIS/CRM systems. Located and invoiced $2 million in charges that had gone unbilled.  Created cash forecasting reporting for all purchase of receivable accounts.  Solidified and expanded upon aged receivable reporting for all non-purchase of receivable accounts.  Directed Collections department on what accounts to go after, as well as creation of collection letters, policy and procedures.  Onboarded national collection agency to recoup inactive customers’ aged receivables older than 120 days.  Received approval to implement CCH tax interface to ensure taxes were being calculated correctly in the systems.  Created renewal letters along with policies and procedures to have them sent out in a timely manner.  Engaged outsourced print house to automate mailing of renewal letters as well as all dual billing.  Reviewed and revamped credit policy and procedures for onboarding new customers dependent upon risk. Show less



Powervine Energy

• Co-Founder, Chief Operating Officer

  • May 2018 - Oct 2019

  Norwalk, CT One of three partners to start up operations of a brand-new Energy Services Corporation (ESCO) to serve dual fuel in deregulated states. Systems and staff began to come online in November 2018. Sales began when supply deal with EDF was completed in February 2019 until mid-June 2019 when sales ceased. • Negotiated all operations related contracts included but not limited to CIS/CRM/EDI, TPV, Print House, Customer Rewards, Outbound Telemarketing, Outsourced Customer Service, Outsourced… Show more One of three partners to start up operations of a brand-new Energy Services Corporation (ESCO) to serve dual fuel in deregulated states. Systems and staff began to come online in November 2018. Sales began when supply deal with EDF was completed in February 2019 until mid-June 2019 when sales ceased. • Negotiated all operations related contracts included but not limited to CIS/CRM/EDI, TPV, Print House, Customer Rewards, Outbound Telemarketing, Outsourced Customer Service, Outsourced Regulatory and Compliance. • Integrated CIS/CRM systems with rewards program, TPVs, and all customer correspondence. • Was responsible for all areas of responsibility with the exception of Finance, Sales and Marketing, and Supply. Show less



North American Power

• United States
• Oil and Gas
• 100 - 200 Employee

• Vice President of Operations

  • Feb 2015 - May 2017

  Norwalk, CT All Operations functions reported to myself, while I reported directly to the President of North American Power. The following departments comprised the Operations Department: Billing, Enrollments, Accounts Receivable, Pricing, Fulfillment, Collections, New Market Entry, Compliance and Quality Control. • Decreased bad debt from 6% to 1% in utilities where payment is not guaranteed. • Onboarded a national collection agency for stale bad debt and larger commercial accounts. • Automated… Show more All Operations functions reported to myself, while I reported directly to the President of North American Power. The following departments comprised the Operations Department: Billing, Enrollments, Accounts Receivable, Pricing, Fulfillment, Collections, New Market Entry, Compliance and Quality Control. • Decreased bad debt from 6% to 1% in utilities where payment is not guaranteed. • Onboarded a national collection agency for stale bad debt and larger commercial accounts. • Automated promotion fulfillment for an annual savings of $189k. • Recovered over $500k from 2,400 bad debt accounts in 6 months. • Recovered $256k from a utility that I was able to determine was withholding payments in error. • Implemented ETF enforcement, re-enrolling 10% of dropped accounts. • Implemented rejection letters allowing for a 24% correction and enrollment increase. • Re-vamp entire enrollment reporting allowing for 100% visibility into all enrollment rejections. • Set up policies and procedures for staff to follow up on all enrollment rejections. • Create proper billing (810) reporting to determine all customers are being charged properly. • Created a new A/R position to track all 820s, credit card, check and collections payments. • Built an enrollment block feature to ensure past customers in collections could not re-enroll. • Decreased compliance refunds due to incorrect pricing by 90%. • Decreased regulatory compliance refunds (as ordered by a state commission) by 100%. • Brought billing complaints down from .20% to .06% of active customers. • Decreased staff including Director of Collections, Operations Manager, 3 temps, outside consultants, and a Business Analyst saving well over $650k per year. Show less



City Power & Gas

• Utilities
• 1 - 100 Employee

• Chief Executive Officer

  • Jun 2014 - Jan 2015

  Marlboro, NJ



Tomorrow Energy

• United States
• Oil and Gas
• 1 - 100 Employee

• Chief Operating Officer

  • Nov 2012 - Jun 2014

  Greater San Diego Area At Sperian Energy I oversee all aspects of Operations including, but not limited to enrollments, Customer Service, Billing, Compliance, Regulatory, IT, Software Development, vendor management, and risk management. Deregulated utilities I have operated with are as follows: CT: United Illuminating, Connecticut Light and Power DC: PEPCO, Washington Gas FL: TECO – People’s Gas, Florida City Gas IL: Commonwealth Edison IN: Citizens Gas, NIPSCO KY: Columbia Gas of… Show more At Sperian Energy I oversee all aspects of Operations including, but not limited to enrollments, Customer Service, Billing, Compliance, Regulatory, IT, Software Development, vendor management, and risk management. Deregulated utilities I have operated with are as follows: CT: United Illuminating, Connecticut Light and Power DC: PEPCO, Washington Gas FL: TECO – People’s Gas, Florida City Gas IL: Commonwealth Edison IN: Citizens Gas, NIPSCO KY: Columbia Gas of KY MA: Massachusetts Electric (National Grid) MD: Washington Gas, Baltimore Gas and Electric, Columbia Gas of MD MI: Consumers Energy, DTE (MichCon) NJ: PSE&G, Elizabethtown Gas, NJNG, Rockland Electric, JCP&L, Atlantic City Electric, South Jersey Gas NY: Con Edison, NYSEG, RG&E, O&R, KeySpan – KED & KLI (National Grid), Niagara Mohawk (National Grid), Central Hudson Gas and Electric, Corning Gas, NFG OH: Duke Electric, Columbia Gas of OH PA: PECO, Duquesne Light, UGI, UGI Central Penn, UGI Penn, Columbia Gas of PA, MetEd, Penelec, Penn Power, PPL, West Penn TX: AEP, CenterPoint, Reliant, Oncor VA: Columbia Gas of VA. Washington Gas Ontario Canada: Enbridge Gas, Union Gas Show less



EC Infosystems

• Director of Operations

  • Mar 2012 - Apr 2012

  Uniondale, NY



Viridian International Management

• United States
• Renewable Energy Semiconductor Manufacturing
• 300 - 400 Employee

• Chief Operating Officer

  • Apr 2011 - Dec 2011



Energy Plus Holdings

• Vice President of Operations and New Market Development

  • Mar 2010 - May 2010

  Supply and Regulatory research.



Gateway Energy Services Corporation

• United States
• Oil and Gas
• 1 - 100 Employee

• Vice President of Operations

  • Apr 2006 - Mar 2010



MxEnergy

• Operations Manager

  • Sep 2001 - Jan 2006



Tradition Government Securities

• Manager of Clearance Operations

  • 1995 - 1999