Experience

Nova Healthcare Administrators, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2018 - Present



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Customer Service Representative

  • Oct 2008 - Sep 2017

  Worked in call center setting supporting company’s products and technologies. ⇨ Regarded as expert to clients, taking broad perspective to identify issues and recommend solutions. ⇨ Recognized for effectiveness in resolving complex and challenging payroll data problems. ⇨ Partnered with clients, offering information, best practices, and training solutions. Worked in call center setting supporting company’s products and technologies. ⇨ Regarded as expert to clients, taking broad perspective to identify issues and recommend solutions. ⇨ Recognized for effectiveness in resolving complex and challenging payroll data problems. ⇨ Partnered with clients, offering information, best practices, and training solutions.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Premier Customer Service

  • Jul 2001 - Apr 2007

  Worked with our Premier Clients and helped them out with their issues. * Finished Top 5% of Premier Reps in Sales each quarter for 2 years. * Won employee of the month 3 times * Supported all products at Bank except Mortages Worked with our Premier Clients and helped them out with their issues. * Finished Top 5% of Premier Reps in Sales each quarter for 2 years. * Won employee of the month 3 times * Supported all products at Bank except Mortages



Friendlys's Restaurant

• Guest Service Supervisor

  • Apr 1994 - Jun 2000

  I took care of the customer's and made sure their visit was satisfactory. I took care of the customer's and made sure their visit was satisfactory.