Experience

Vyond

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Sales Development Representative

  • Dec 2022 - Present



Talend

• United States
• Software Development
• 700 & Above Employee

• Sales Development Intern

  • Oct 2022 - Oct 2022

  -Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending webinars-Collaborated and competed within an SDR team setting-Built and refined call scripts; designed email campaigns; created prospecting videos-Engaged actively in weekly performance reviews and coaching in a team setting with a manager -Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending webinars-Collaborated and competed within an SDR team setting-Built and refined call scripts; designed email campaigns; created prospecting videos-Engaged actively in weekly performance reviews and coaching in a team setting with a manager



UCSF Benioff Childrens Hospital Oakland

• Hospitals and Health Care
• 1 - 100 Employee

• Patient Services Manager

  • Aug 2021 - May 2022

  -Managed and scheduled 70 employees in 3 different disciplines within strict union policy while improving employee retention 5x relative to peers and reducing union reports 10x through effective people-focused leadership.-Developed strong relationships with nursing and staff to coordinate room service for patients in 2 hospital locations to ensure enjoyable and accurate meals for patients and achieved historic 95% patient satisfaction during the first year.-Oversaw operations for 2 cafes that serve patient families and hospital staff daily by mediating complaints, creating marketing strategies for new products, and managing employee performance and improved sales by 20%.-Maintained strict guidelines on food safety and maintenance by achieving above 90% on temperature logs, expiration dates, food quality, and daily test trays.

• Dietetic Assistant

  • Oct 2020 - Aug 2021

  -Imputed and analyzed data weekly on patient satisfaction, inventory sales, patient tray accuracy, and nursing station audit through the use of Excel, EPIC, and Mydining software.-Provided support to 100+ current patients by responding to calls about their orders for each meal period by guiding them toward specific foods based on their diet orders.-Recognized by leadership as a top-performing team player in the annual review due to perfect attendance and efficient time management.



UC Berkeley School of Optometry

• Clinical Receptionist

  • Feb 2018 - Dec 2019

  -Coordinated with insurance companies and external vendors to best help thousands of customers regarding insurance authorization, glasses ordering, and appointment creation.-Learned and utilized the software Eyecare to look up patients, understand insurance data, and securely store new patient data.-Developed an efficient queue system for the Eye Ware Center of the clinic which cut wait times by 50% through the use of proper needs analysis of common issues faced by customers. -Coordinated with insurance companies and external vendors to best help thousands of customers regarding insurance authorization, glasses ordering, and appointment creation.-Learned and utilized the software Eyecare to look up patients, understand insurance data, and securely store new patient data.-Developed an efficient queue system for the Eye Ware Center of the clinic which cut wait times by 50% through the use of proper needs analysis of common issues faced by customers.