Lead Developer

• Feb 2021 - Present

Frontend Developer

• Oct 2020 - Feb 2021

Freelance WordPress Website Developer

• Jan 2016 - Present

As a Freelance Website Developer, I collaborate with local companies and clients in providing WordPress web development personalized to provided designs using the Elementor theme/page builder.A highlight of the value I brought my clients: ◆ Recognized for exemplifying exceptional customer service by accessing client’s needs, advocating recommendations, and assisting in obtaining new designs to build site.

IT Manager/Marketing Associate

• May 2019 - Sep 2020

In my current role, I oversee all aspects of company-related IT issues including setup and installation of new computers, phone systems, printers, and servers. I also assist in the day-to-day operations of all marketing aspects including social media, live chat, monthly newsletters, and daily email campaigns. Key Accomplishments: ◆ Reduced unnecessary spending by 20% by eliminating unused software services and moving existing services to more cost-efficient platforms. ◆ Increased email delivery rates 15% by modifying existing DNS records including adding appropriate SPF and DMARC records to assist with email authentication. ◆ Provided seamless transaction to working remotely by eliminating costly hand-held phone devices and swapping over to VoIP softphones upon beginning employment. Installed/configured chat/video conferencing services and provided companywide training to ensure that all were up to speed and able to utilize the services.

Project Manager

• Dec 2013 - May 2019

As a Project Manager, I oversaw the lifecycle of web development projects from the quoting process through the delivery and completion of projects. I also advocated various templates and extensions to utilize on client sites. A few highlights of my tenure at CloudAccess.net:◆ Hired on as a Support Engineer to provide overall website and internet hosting support via telephone, live chat, and support tickets. I strategically upsold support services to clients tailored to needs that surpassed the original support level agreement. ◆ Promoted to Support Manager in 2016, to oversee the support department while providing leadership and training to engineers to maintain elite support consistency; managed daily operations of support department to ensure peak operating performance of support team.◆ Appointed Project Manager in 2017, responsible for directing full-cycle web development projects from quoting to implementation, aligning business goals with actionable success mapping.

Quality Assurance Coordinator/Account Manager/Support Technician

• Apr 2011 - May 2013

I was brought on board to provide overall technical support for clients while building key customer relations by offering exceptional customer support and troubleshooting. Also, I strategically organized and launched testing of internal builds and patches, developed specific plans for customer implementations, and assisted in installation and setup of software. Highlights of the value I brought Atlanta Based Systems: ◆ Played an instrumental role in reducing the number of bugs in the system by nearly 20% by discovering bugs originally written into code over a decade ago. ◆ Awarded additional client accounts by showcasing exceptional work performance and knowledge, creating custom plans for implementation of servers and software while providing technical support.

Distance Learning Center Facilitator / Helpdesk Support Technician

• Jan 2009 - Sep 2011

I trained and assisted aspiring students in technical repairs and maintenance on faculty and staff computers on campus. I oversaw 25 students and monitored tickets to properly assign tasks to the best-suited students to ensure timely execution and provide an opportunity for personal development. I also provided various technical onsite services to faculty and staff and set up and configured video conferencing equipment.A couple of achievement highlights for my time at North Georgia Technical College:◆ Played a key role in the development and implementation of student helpdesk department, devising initial plan to create and lead the department. ◆ Supplied opportunity to facilitate a geographically separated learning environment between instructor and student, utilizing video conferencing equipment.