Joseph Lewis

Data Center Tech & System Administrator at Excell
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Contact Information
us****@****om
(386) 825-5501
Location
Mesa, Arizona, United States, US
Skills

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Credentials

  • Level 1 Fingerprint Clearance Card
    State of Arizona
    Jan, 2016
    - Sep, 2024

Experience

  • Excell
    • Wine & Spirits
    • 1 - 100 Employee
    • Data Center Tech & System Administrator
      • Jun 2022 - Present

      • Manage new server OS builds for Windows 2016/2019 and Linux Distros processing the build’s manual steps to allow automation to complete the install of the new OS configuration. • Validate OS build completion and system functionality post build. • Provided onsite support for customers and workgroups experiencing possible hardware issues with servers in the datacenter • Server Hardware troubleshooting, replacement and basic debugging • Network troubleshooting for build automation to begin or complete • Prioritize incoming tickets and work load as needed • Tickets handled within ServiceNow and in email communication. • Work with the team to meet project deadlines and communicate project updates to customers • Document all inventory changes in our hardware database for tracking • Rack & Stack server cabinets completing all hardware installation and cable management. • Work on hot isle builds expanding existing projects within the live production data halls • Ensure proper layout and placement for cooling, power, and network distribution. Show less

  • Volt
    • United Kingdom
    • Design
    • 1 - 100 Employee
    • Data Center Maintenance Coordinator (contracted to Apple)
      • May 2022 - Jun 2022

      • Manage the flow of all maintenance work orders by working with teams, vendors, and be responsible for the Planning and Scheduling associated with the maintenance activities.• Maintain a detailed inventory of all equipment and spare parts.• Ability to collaborate with multiple teams to schedule, establish timelines, verify support and access required, track and report on the completion of work.• Collaborate with facility management in the development and maintenance of schedules and resource leveling by utilizing the CMMS program.• Report performance and maintenance metrics to the operations team• Develop and maintain standard workflow process and provide a 3-month (revolving 90 day) look-ahead PM schedule to the team weekly.• Report on key performance indicators monthly to the management team to identify potential failures, identify risk mitigation efforts and increase efficiency throughout our environment.• Manage the process of launching, maintaining, and improving CMMS processes across the portfolio through collaboration with functional peers. Show less

    • Break-fix Technician (contracted to Apple)
      • Feb 2022 - May 2022

      • Provided onsite support for customers and workgroups experiencing possible hardware issues with servers in the datacenter• Server Hardware troubleshooting, replacement and basic debugging• Network troubleshooting for remote testing and access• Prioritize incoming tickets and work load as needed• Tickets handled within ServiceNow• Work with team to meet project deadlines and communicate project updates to customers• Document all inventory changes in our hardware database for tracking• Rack & Stack server cabinets completing all hardware installation and cable management.• Work on hot isle builds expanding existing projects within the live data halls.• Regular datacenter and warehouse upkeep as needed.• Ensure proper layout and placement for cooling, power, and network distribution.• Manage In-cab and Outer-cab cabling within a data center, including installation of DAC/Fiber/CAT 6/Power cables. Show less

  • Cinder
    • United States
    • Retail
    • 1 - 100 Employee
    • Validation Engineer - Contracted to Intel
      • Aug 2021 - Feb 2022

      • Provided onsite support for Intel engineers • Determine if the issues are hardware, software or firmware related on new platforms being tested • Validate if testing has resulted in a pass or fail for various systems • Build servers from hardware specification list provided by engineers for testing • Basic Linux OS support and troubleshooting • Hardware troubleshooting, replacement and basic debugging • Firmware installation and basic debugging • Software installation and basic debugging • Network troubleshooting for remote testing and access • Prioritize incoming tickets and work load as needed • Tickets handled within ServiceNow Show less

  • Milestone Technologies, Inc.
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Level 2 Service Desk
      • Nov 2020 - Sep 2021

      • Take calls from EUs (End Users) related to PC, Website, Network, Printer/Scanner, and account issues. Also handle new software access requests as needed. • Determine if the issue is hardware, software or firmware related • Analyze End User’s issue(s) and develop a viable solution • Support mobile device setups and troubleshooting • Troubleshoot End User network and network related issues • Reconfigure network connection if resolution is not network hardware related • Reset user credentials through Active Directory or other related tools. Create Security Groups and Distribution lists in Active Directory perform account audits for users being disabled. • Provide self help information and KB articles to educate users as needed. • Walk EU through steps they can do themselves to help resolve minor issues in the future • Push new software from SCCM as requests are processed. • Basic Google Suite administration (I.E. Account unlocks and password resets) • Support New system deployments and setups Show less

  • Inserso Corporation
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Level 2 Service Desk
      • Aug 2020 - Nov 2020

      • Take calls from EUs related to PC, Website, Network, Printer/Scanner, and account issues • Determine if the issue is hardware, software or firmware related • Analyze End User’s issue(s) and develop a viable solution • Support mobile device setups and troubleshooting • Troubleshoot End User network and network related issues • Reconfigure network connection if resolution is not network hardware related • Reset user credentials through Active Directory or other related tools • Walk EU through steps they can do themselves to help resolve minor issues in the future Show less

  • Artech Information Systems
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Level 2 Service Desk Analyst
      • Jan 2019 - Aug 2020

      • Take calls from EUs related to PC, Website, Network, Printer/Scanner, and account issues • Determine if the issue is hardware, software or firmware related • Analyze EU’s issue(s) and develop a viable solution • Fully wipe drives and reinstall OS if necessary • Troubleshoot EU network and network related issues • Reconfigure network if resolution is not network hardware related • Reset user credentials through Active Directory or other related tools • Inform the user how to help avoid their current issue if avoidable • Walk EU through steps they can do themselves to help resolve minor issues in the future • Install, troubleshoot, or repair software. i.e. O365, Cisco VPN, SEP, Bitlocker, Browsers. Etc. • Install, troubleshoot, or repair OS software and drivers if necessary Show less

  • Cognizant
    • Uzbekistan
    • Education
    • 1 - 100 Employee
    • Level 1 Service Desk Agent
      • Jun 2018 - Jan 2019

      • Provide support to multiple departments of TJ Max and affiliates. • Support provided in a call center environment with strict schedule adherence. • Supporting all retail store hardware and software (POS System/Networking/Printers/Phones/Etc.) • Supporting corporate hardware and software (Kronos/ Networking/Printers/Phones/VPN & RSA/Etc.) • Ticketing and Issues all tracked and handled through Service Now. • Basic server hardware and software support for retail stores. (Windows 2008/20012 OS) • Resolved tier 1 and tier 2 tickets for stores and corporate associates. • Assist agents in troubleshooting and ticket resolution. • Resolve major incident issues as the projects are assigned, following best practices. Show less

  • TEKsystems
    • Malaysia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Contractor
      • Aug 2017 - May 2018

      Temp Contract: Apple (02/2018 – 06/2018) Job Title: Integration Center Technician Responsibilities: • Provide support to multiple departments filling in for staffing needs on projects. • Rack & Stack server cabinets completing all hardware installation and cable management. • Work on hot isle builds expanding existing projects within the live data halls. • Regular datacenter and warehouse upkeep as needed. • Ensure proper layout and placement for cooling, power, and network distribution. • Manage In-cab and Outer-cab cabling within a data center, including installation of DAC/Fiber/CAT 6/Power cables. • Install casters on server cabinets Temp Contract: Mitel (08/2017 – 02/2018) Job Title: Implementation Advisor Responsibilities: • Provide customer technical support and project coordination for Mitel’s VoIP phone systems. Installed for small business consumers (50 seats or less) including help with self-install or onsite technician installation. • Coordination for project resources, system design, equipment shipping, onsite tech installation, backend programming, testing and finally getting the system live. • Work through quality control testing with the customer, providing guides and system information after implementation is complete. • Complete system implementation project in a timely manner. Cycling through multiple customer projects regularly. Generally having 5-16 projects active at a time in different stages. • Regularly report and communicate progress to customers & business partners. As well as Mitel management getting weekly reports on project status updates. Show less

  • DHL
    • Germany
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • IT Support Engineer
      • Mar 2017 - Aug 2017

      Temporary Contract • Provide customer technical support for DHL shipping websites and systems. • Shipping website troubleshooting, walkthroughs, general support. • Support for shipping systems for servers sent to large corporate customers. Support covers all hardware, software and peripherals included with the system. • All support was done over the phone in a call center environment, but LogMeIn was the remote support tool of choice. • Regular assigned lists of systems needing manual updates and follow-up was done. Show less

  • MGRM Pinnacle, Inc.
    • United States
    • E-Learning Providers
    • 1 - 100 Employee
    • IT Specialist
      • Dec 2015 - Feb 2017

      • Was the lead tech for the It support team, consisting of 3 technicians. Managing the training of new techs, leading project implementation and completion, in house ticketing and assigning projects to other techs. • Maintained inventory for all computer systems and included peripherals. This includes extra stored inventory and all deployed systems. • Full support for all hardware and software used within the schools and district office. Support was either in person or over the phone with remote connection to the system. • Installed network infrastructure for all new school sites. Running cable, installing server and network hardware on the server racks, setting up end-user computer systems for staff and students, Basic smart hands work for VoIP phone systems after the firewall and switch were configured and shipped to the site. • Perform new user IT training and communication of IT policies and standards. • Regularly update any policy and procedure when it was found appropriate. As well as creating any documentation for policy and procedure used by my department. Show less

  • Support.com
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Remote Support Technician
      • May 2014 - Aug 2014

      • All support was done over the phone in a call center environment, but LogMeIn was the remote support tool of choice. • Provide technical support for Comcast home internet, TV and phones. • Troubleshooting issues with the services provided by Comcast. • Creating and updating tickets within their in-house ticketing system. • Provide consistent excellent customer service, helping where ever I could. • All support was done over the phone in a call center environment, but LogMeIn was the remote support tool of choice. • Provide technical support for Comcast home internet, TV and phones. • Troubleshooting issues with the services provided by Comcast. • Creating and updating tickets within their in-house ticketing system. • Provide consistent excellent customer service, helping where ever I could.

  • GoDaddy
    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Consultant
      • Jun 2013 - Dec 2013

      • All support was done over the phone in a call center environment. All remote support was done with an in-house program. • Provide technical support for customer websites, email and hosting service. • Creating and updating tickets within their in-house ticketing system. • Discuss basic business plan and how they wanted to create an online presence. • Required to upsell anything I could possibly find useful for the customer, to improve quality of service. Or attempt to have them extend the service contract length. • Provide consistent excellent customer service, helping where ever I could. Show less

Education

  • Skyline Technical HS
    Diploma, General Studies
    2005 - 2008

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