Experience

HGC Global Communications

• Hong Kong
• Telecommunications
• 500 - 600 Employee

• Project Specialist

  • Nov 2017 - Present

• Service Executive

  • Jun 2016 - Oct 2017

  -Handling complaints and queries (include customer and internal staff)-Liaise internally with the relevant departments to address resolution of customer's request and complaints.-Ensure customer database records are maintained with the correct information.-Build customer retention programs for different regional offices (include HK, China & Overseas)-Prepare and submit reports on regularly basis for customer,corporate head office and regional offices.-Ongoing performance review of Network Operations, Customer Service Departments and the vendors.-Providing support to Sales team including regular update on sales enquiry platform.



Manulife Hong Kong and Macau

• Hong Kong
• Financial Services
• 700 & Above Employee

• Administrative Assistant

  • Jul 2014 - Apr 2016

  -Accurate and timely processing of day-to-day documents (such as mails,couriers, policy contracts,cheques,receipt books, name cards)according to guidelines and procedures.-Demonstrate proficiency in providing all-rounded technical support to agents.-Handle agents' or visitors' enquiries and requests with courtesy and care on timely manner. -Accurate and timely processing of day-to-day documents (such as mails,couriers, policy contracts,cheques,receipt books, name cards)according to guidelines and procedures.-Demonstrate proficiency in providing all-rounded technical support to agents.-Handle agents' or visitors' enquiries and requests with courtesy and care on timely manner.



Sidefame Limited

• Hong Kong
• Apparel & Fashion
• 1 - 100 Employee

• Sales Associate

  • Sep 2014 - Jul 2015

  -Part time job during university study.-Provide all-rounded supports from shop to shop(such as receiving incoming calls,urgent transaction delivery.)-Mark and store parts in stockrooms according to prearranged system.-Take inventory of stock.-place new merchandise on display. -Part time job during university study.-Provide all-rounded supports from shop to shop(such as receiving incoming calls,urgent transaction delivery.)-Mark and store parts in stockrooms according to prearranged system.-Take inventory of stock.-place new merchandise on display.



PCCW

• Hong Kong
• Software Development
• 700 & Above Employee

• Summer Intern

  • May 2009 - Aug 2009

  • Promote mobile, fixed line, NowTV programmes to cutomers .• Assist on the customer services (billing enquiries and other promotional activities)• Advise customers on substitution or modification of parts when identical replacements are not available. • Discuss use and features of various parts, based on knowledge of machines or equipment. • Promote mobile, fixed line, NowTV programmes to cutomers .• Assist on the customer services (billing enquiries and other promotional activities)• Advise customers on substitution or modification of parts when identical replacements are not available. • Discuss use and features of various parts, based on knowledge of machines or equipment.