Experience

Forestdale, Inc.

• United States
• Individual and Family Services
• 100 - 200 Employee

• Foster Care Supervisor

  • Feb 2014 - Present

  • Oversee a unit of 4 case planners, providing group and individual supervision to case planners to address case-related issues assisting diverse families in Foster Care system, review case progress, direct families to appropriate community programs and government agencies for additional support. • Facilitate the attainment of the agency’s goals by supporting and advising appropriate case planning activities. • Coordinate the child welfare and administrative work of case planners to make sure each case adheres to permanency policy and goals set by the Family Court and ACS. • Review and approve all required reports to ACS including progress reports, court reports, correspondences and other documentation for quality and timely submission. • Conduct staff meetings to review work progress and provide helpful feedbacks. Show less



NYC Office of the Comptroller

• Deputy Director of Community Action Center

  • Jan 2010 - Feb 2014

  • Citywide manager for all incoming constituent inquiries to be resolved with appropriate services within mandated time frame. • Managed Citywide office to engage in routine clerical, data entry and constituent intakes. • Supervised and provided guidance to staff on determining services needed for casework , including health care benefits for families and navigating different city agencies to resolve various issues. • Assigned and delegated casework to staff to be handled in a timely manner. • Coordinated and implemented new policies and procedures within the unit upon the director’s instruction. • Edited all outgoing correspondences to constituents and city agencies in absence of the Director. Show less



NYC Council

• Constituent Services Coordinator

  • Oct 2005 - Dec 2009

  • Provided assistance and referral services to constituents via written and telephone correspondence; extensive experience with walk-in constituent casework. • Created and organized casework files for constituent services. • Maintained logs/records and files of the constituents and responses from city agencies. • Represented the Council Member as a community relation’s representative at news conferences and community events as needed. • Assisted in managing the daily operations of the council member’s district office including handling sensitive correspondence,constituent mail, e-mail and faxes. Show less