Experience

ParentPay
• United Kingdom
• Software Development
• 100 - 200 Employee
• Product Delivery Manager

  • Mar 2021 - Present


Global Payments Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Senior Product Delivery Manager

  • Oct 2018 - Mar 2021

  Leicestershire, England, United Kingdom In my current role I am responsible for the delivery of new products and payment solutions for Global Payments UK. I manage the projects for these from inception to launch and I am responsible for ensuring that the products are launched within time and budget but are also of a high quality to meet customer expectations. I am also responsible for managing our change control function, ensuring that any requests for changes to systems, whether as part of a larger project or just a one of… Show more In my current role I am responsible for the delivery of new products and payment solutions for Global Payments UK. I manage the projects for these from inception to launch and I am responsible for ensuring that the products are launched within time and budget but are also of a high quality to meet customer expectations. I am also responsible for managing our change control function, ensuring that any requests for changes to systems, whether as part of a larger project or just a one of enhancements, are logged correctly and are passed onto the relevant team for scoping and assessment of requirements. As part of this role I often get involved in discussions and scoping of new initiatives to ensure that all parties can understand what needs to be achieved.

• Project Executive

  • Jun 2011 - Oct 2018

  I provide support to project managers on their projects. I liaise with areas across the business and also external customers when it is required. i attend and chair meetings and follow up on any actions required from these meetings.



HSBC Merchant Services LLP

• Customer Account Services Associate

  • Mar 2009 - Sep 2010

  helping merchants reconcile their accounts by identifying if transactions and payments have been missed.sending out invoices to merchants and generating charges and operational losses as advised by other departments.working with other members of the team to ensure we keep to our procedures and identifing areas of work that need improvement or need to be changed.



UNITE Group plc

• Real Estate
• 1 - 100 Employee

• Hospitality Assistant

  • Nov 2007 - May 2008

  receptionist in the building, greeting customers, collecting rent, completing new contracts for new tenants, ensuring that tenants were happy with the service provided, dealing with issues and complaints that arose.