Joseph Heider
Head of Connectors at Locale- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Spanish Full professional proficiency
-
French Professional working proficiency
-
Greek Elementary proficiency
Topline Score
Bio
Credentials
-
TEFL
International TEFL AcademyJan, 2015- Oct, 2024
Experience
-
Locale
-
United Kingdom
-
Software Development
-
1 - 100 Employee
-
Head of Connectors
-
Jul 2023 - Present
Fully embracing the chance to work for an amazingly supportive team and an exciting piece of localization software that's sure to make waves in the l10n industry and chance the way we think about data and information processing. A few of the things I do in a day: - Identifying suitable Connectors for further product development - Establishing partnerships with exciting kinds of data sources - Developing use cases for cnnectors - Liaising with the technical team and overseeing the implementation of connectors to our product roadmap - Documenting connector functionality - Influencing sales and marketing initiatives relating to connectors Show less
-
-
-
Plunet
-
Germany
-
Translation and Localization
-
1 - 100 Employee
-
Technology Partner Manager
-
May 2021 - Apr 2023
Regular exchange with CAT partners for creating, building, and maintaining working relationshipsEvaluating potential new partnership opportunities and aligning with roadmap and product futureMain POC for all communication channels and escalation points
-
-
Integrations Specialist
-
Aug 2020 - Apr 2023
Sales support for integration functionalityFeature suggestions and improvements for product roadmapCustomer demonstrations and trainingsInternal demonstrations and trainingsMain POC for all CAT tool integration questions and functionality
-
-
-
TransPerfect
-
United States
-
Translation and Localization
-
700 & Above Employee
-
Key Account Manager
-
May 2019 - Dec 2019
Primary point of contact for incoming strategic client requests and production staff (HUGO BOSS, Swarovski, Strellson, Windsor, JOOP!, Vögele) Develop project proposals and adhere to operating budget On-site quarterly client meetings Monthly billing protocol Primary point of contact for incoming strategic client requests and production staff (HUGO BOSS, Swarovski, Strellson, Windsor, JOOP!, Vögele) Develop project proposals and adhere to operating budget On-site quarterly client meetings Monthly billing protocol
-
-
-
Alpha
-
United States
-
Financial Services
-
Localization Project Manager
-
Jan 2019 - Mar 2019
Receive incoming customer requests and assign to teams (internal and external)Project quoting and budgetingIdentify potential roadblocks to maintain timelinessTrained on multiple CAT tools such as MemoQ, Transifex, Lokalise
-
-
International Marketing & New Business Development
-
Apr 2017 - Dec 2018
Collaborate with marketing team on social media, marketing, and bespoke content generationMaintain a database of new and existing customers, and qualifying leadsOwn relationship for existing customers to further develop their businessPresent demos for customers and prospectsWeekly sales & marketing team meetings
-
-
Production Management Support
-
Jan 2016 - Mar 2017
Provide US-English proofreading for external communication publicationEvaluate linguistic exams for incoming candidatesUS English language support on the US-English LQA teamMaintain international database of qualified freelance candidates for testing needsNegotiate salary/rate expectations with freelance candidates
-
-
LQA Resource Development Coordinator
-
May 2015 - Jan 2016
Engage video game LQA candidates located in the Barcelona area for onboardingPerform US English linguistic exam corrections to determine resource aptitudeMain LQA test leadMaintain a database of per-project resourcesCollaborate with HR entities to hire according to Spanish labor law
-
-
-
LogMeIn
-
United States
-
Software Development
-
700 & Above Employee
-
Bi-Lingual User Services Representative
-
Mar 2013 - Mar 2014
- Effectively interacted with customers of all technical skill levels to define, research, and resolve customer issues quickly and accurately. - Communicated and resolved technical issues via phone, email and chat - Provided a superior level of service in all customer interactions - Advised on customer account setup and configuration - Accurately assessed and escalated issues to product specialists, sales, and management as needed - Communicated effectively with customers, team members, user services reps, and managers - Provided timely updates to customers, colleagues, and management on the status of outstanding issues - Maintained detailed issue and account activity queries in SalesForce.com - Conveyed customer feedback to appropriate internal channels - Determined customer requirements and expectations in order to upsell/cross-sell products and solutions and/or to escalate the call to the correct relationship owner Show less
-
-
-
United States Air Force
-
United States
-
Defense and Space Manufacturing
-
700 & Above Employee
-
Data Collections Clerk
-
May 2009 - Aug 2010
- Scanned and indexed outbound shipment applications for nineteen states - Assisted with inbound shipment management, and billing and cost analysis departments - Primary point of contact for nineteen states on proper documentation processing protocol - Demonstrated and. helped implement a direct link fax program which resulted in a 75% reduction in paper and toner usage - Assisted in non-temporary storage renewal forms for active duty members located domestically and overseas - Scanned and indexed outbound shipment applications for nineteen states - Assisted with inbound shipment management, and billing and cost analysis departments - Primary point of contact for nineteen states on proper documentation processing protocol - Demonstrated and. helped implement a direct link fax program which resulted in a 75% reduction in paper and toner usage - Assisted in non-temporary storage renewal forms for active duty members located domestically and overseas
-
-
Education
-
2008 - 2012
Framingham State University
B.A, Modern Languages; Spanish & French -
2004 - 2008
Chelmsford High School
Highschool Diploma, General Education
Community
