Experience

Martin's Famous Pastry Shoppe, Inc.

• United States
• Food and Beverage Manufacturing
• 200 - 300 Employee

• Independent Distributor

  • Sep 2017 - Present



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Training Manager

  • Apr 2016 - Present

  Responsible for conducting training and coordinating for training aids, simulators, training areas, and facilities for the execution of training for up to 2,500 Soldiers annually.Responsible for scheduled maintenance, safe guard, and upkeep of the organization's training equipment and vehicles valued more than 20 million dollars. Planned and executed multiple training events; providing training to all levels of leadership and their families. Created multiple training plans; streamlining the unit's processes for reporting which improved completion by 90%.Implemented risk management to minimize, monitor, and control the probability or impact of unfortunate events.Trained all personnel on resiliency techniques to improve their problem-solving skills, mental toughness, and mental agility, which increased professionalism within the workplace.Provided exceptional customer service to thousands of personnel, which included senior management.

• Operations/ Project Manager

  • Nov 2012 - Apr 2016

  Worked within the military decision-making process of receiving the mission, mission analysis, developing a course of action, analyzing the course of action, comparing the course of action, gaining approval for the course of action, and producing the orders.Verse in the Lean Six Sigma methodology; creating multiple operational processes which eliminated waste and improved performance.Worked with senior level strategy to ensure the personnel were following the glide path to organizational success.Primary manager and reviewer for multiple Army systems; chosen because of the ability to quickly learn and manage multiple complex digital operating systems. Leading and drove many projects through discovery and delivery involving planning, governance planning and management, and monitoring and reporting.Managed several high-profile projects for the organization which raised the level of organizational unity and cohesion, and promoted community relations. Identified and implemented process improvements; driving issue resolution and risk mitigation activities.Developed and executed detailed work plans, project schedules, decisions, risk and issue logs, and status reports.Monitored and managed critical path, decisions, risks, plan contingencies, facilitate scope changes, and build mitigation plans to achieve desired outcomes.Collaborated on projects and initiatives that impacted organizational processes.Relied upon heavily on multiple projects which required managing public relationships, multi-level decision making, and cross-organizational input to reach targeted goals.Proficient at using Microsoft Office. Promoted adaptive planning, evolutionary development, early delivery, continuous improvement, and encouraged rapid and flexible response to change.Influenced senior leaders by promoting consensus information for a more accurate decision.



U.S. Army

• Personnel Supervisor

  • Jul 2010 - Mar 2012

  Responsible for the accountability, morale, health, welfare, and training of 45 personnel. Responsible for the serviceability and accountability of assigned equipment. Conducted professional development training which lead to an increase in promotions.Facilitated and coached employees and work teams to achieve organizational goals and objectives.Planned, supervised, directed and engaged in daily production operations and anticipate production problems, such that loss of work hours is minimized and production and quality objectives are achieved.Disseminated information to employees within work center on a regular basis using effective verbal and nonverbal communication skills.Addressed substandard performance in a fair and timely manner. Coached and mentored subordinates for personal and professional development.

• Operations Manager

  • May 2008 - Jul 2010

  Responsible for preparing weekly, monthly, and quarterly briefs; providing transparency to senior leaders that allowed them to successfully manage the organization.Maintained all personnel records for over 350 personnel using multiple digital operating systems. Collected and analyzed data for supporting recommendations and managed formal process documents.Prepared and published standard operating procedures to ensure the organization’s mission was successful. Tracked movement reports and transportation documentation to ensure correct and timely support.Tracked logistical transports to ensure their safe arrival and timely support.