Joseph Egan
Executive Officer at Residential Tenancies Board (RTB)- Claim this Profile
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Bio
Komal Karamchandani
Joseph is one of the most dedicated and enthusiastic person I have ever met, he was always proactive and quick in providing solutions and answers to NCI's residents. Thanks for making me feel so comfortable and welcomed when I first arrived in Dublin.
Chiew Choo Beh
‘Ridiculously efficient and lovely’ is the phrase that comes to mind when I think about Joseph. Joseph always provided excellent support to ensure I had a pleasant experience during my stay (as an international student) in on-campus accommodation at the National College of Ireland. He always went above and beyond to ensure every issue I was dealing with was resolved in a timely and efficient manner. I was particularly impressed by Joseph’s ability to handle even the toughest of situations effortlessly. That skill often takes years to develop among customer service professionals, but comes perfectly naturally to him. No matter how much trouble /queries I bring to him, Joseph always made sure I left with a smile. Joseph always provided good advice based on his experience and professionalism. Any organisation would be lucky to have Joseph as an employee.
Komal Karamchandani
Joseph is one of the most dedicated and enthusiastic person I have ever met, he was always proactive and quick in providing solutions and answers to NCI's residents. Thanks for making me feel so comfortable and welcomed when I first arrived in Dublin.
Chiew Choo Beh
‘Ridiculously efficient and lovely’ is the phrase that comes to mind when I think about Joseph. Joseph always provided excellent support to ensure I had a pleasant experience during my stay (as an international student) in on-campus accommodation at the National College of Ireland. He always went above and beyond to ensure every issue I was dealing with was resolved in a timely and efficient manner. I was particularly impressed by Joseph’s ability to handle even the toughest of situations effortlessly. That skill often takes years to develop among customer service professionals, but comes perfectly naturally to him. No matter how much trouble /queries I bring to him, Joseph always made sure I left with a smile. Joseph always provided good advice based on his experience and professionalism. Any organisation would be lucky to have Joseph as an employee.
Komal Karamchandani
Joseph is one of the most dedicated and enthusiastic person I have ever met, he was always proactive and quick in providing solutions and answers to NCI's residents. Thanks for making me feel so comfortable and welcomed when I first arrived in Dublin.
Chiew Choo Beh
‘Ridiculously efficient and lovely’ is the phrase that comes to mind when I think about Joseph. Joseph always provided excellent support to ensure I had a pleasant experience during my stay (as an international student) in on-campus accommodation at the National College of Ireland. He always went above and beyond to ensure every issue I was dealing with was resolved in a timely and efficient manner. I was particularly impressed by Joseph’s ability to handle even the toughest of situations effortlessly. That skill often takes years to develop among customer service professionals, but comes perfectly naturally to him. No matter how much trouble /queries I bring to him, Joseph always made sure I left with a smile. Joseph always provided good advice based on his experience and professionalism. Any organisation would be lucky to have Joseph as an employee.
Komal Karamchandani
Joseph is one of the most dedicated and enthusiastic person I have ever met, he was always proactive and quick in providing solutions and answers to NCI's residents. Thanks for making me feel so comfortable and welcomed when I first arrived in Dublin.
Chiew Choo Beh
‘Ridiculously efficient and lovely’ is the phrase that comes to mind when I think about Joseph. Joseph always provided excellent support to ensure I had a pleasant experience during my stay (as an international student) in on-campus accommodation at the National College of Ireland. He always went above and beyond to ensure every issue I was dealing with was resolved in a timely and efficient manner. I was particularly impressed by Joseph’s ability to handle even the toughest of situations effortlessly. That skill often takes years to develop among customer service professionals, but comes perfectly naturally to him. No matter how much trouble /queries I bring to him, Joseph always made sure I left with a smile. Joseph always provided good advice based on his experience and professionalism. Any organisation would be lucky to have Joseph as an employee.
Credentials
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HTML Essential Training
LinkedInJul, 2020- Sep, 2024 -
Critical Thinking
LinkedInJun, 2020- Sep, 2024 -
Learning HubSpot CRM
LinkedInJun, 2020- Sep, 2024 -
Learning Salesforce
LinkedInJun, 2020- Sep, 2024 -
Building Customer Loyalty
LinkedInMay, 2020- Sep, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInMay, 2020- Sep, 2024 -
Empathy for Customer Service Professionals
LinkedInMay, 2020- Sep, 2024 -
Sales: Customer Success
LinkedInMay, 2020- Sep, 2024 -
Microsoft Excel Advanced Professional Office Certification
IACT International Academy of Computer TrainingNov, 2017- Sep, 2024 -
Content Marketing
HubSpotJun, 2020- Sep, 2024 -
Inbound Sales
HubSpotJun, 2020- Sep, 2024 -
HubSpot Sales Software
HubSpotJul, 2020- Sep, 2024 -
Frictionless Sales
HubSpotJun, 2020- Sep, 2024
Experience
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Residential Tenancies Board (RTB)
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Ireland
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Government Administration
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1 - 100 Employee
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Executive Officer
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Sep 2020 - Present
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National College of Ireland
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Ireland
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Higher Education
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300 - 400 Employee
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Conference and Accommodation Executive
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May 2015 - Dec 2019
The key functions of this role were to effectively assist with the direct management of the on-campus student residence, consisting of 286 single ensuite rooms, and with the operations of all commercial events taking place in the college campus building.Responsibilities Included:- Primary point of contact by phone and email for all 286 residents, conference room hire clients and staff with internal meeting room requests.- Ensured maximum occupancy for accommodation and that a substantial revenue stream from commercial room hire was maintained and further expanded.- Creation, conduction and collation of survey data to measure customer satisfaction and identify any issues. - Tracking and updating residents' accommodation accounts, ensuring all accommodation payments are received and sending accurate reports to the finance department.- Supervised a team of three residential assistants. - Established contact with parties interested in hiring facilities, attended meetings to ascertain clients’ exact requirements, agree terms, secure contracts and provided onsite event support.- Internal management of TCAS Online as a CRM system.- Spearheaded training for new employees within our department.- Provided full administrative back up to the Commercial Manager.- Oversaw operations of the accommodation as a budget-style hotel during the summer term. Including managing check-in and check-out procedures, allocations, invoicing, liaising with cleaning operatives and maintenance to ensure rooms are prepared to the correct standard.Achievements- Achieved 100% occupancy for the academic years 2015 – 2020.- Updated Standard Operating Procedures for the Residential Assistant Role (RA's) and provided the delivery of training programs to RA’s, which resulted in the most productive team to-date. - Our department consistently scored high in surveys to measure customer satisfaction- Successfully led the integration of a new version of the accommodation system TCAS.
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Residential Assistant
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Apr 2013 - May 2015
While completing my undergraduate degree I worked as a residential assistant (RA) during the college terms and summer terms. The main purpose of the RA role is to provide out of office hours support to the residents and help to facilitate an environment within the residence that contributes to the overall intellectual, social, physical, moral, and cultural development of the students.Responsibilities Included:- Assisting with the check-in and check-out procedures.- Documenting incidents that occur out of office hours and communicating with the Accommodation Executive and Security team on a daily basis.- Master Key Holder office and for the accommodation, comprising of 286 bedrooms.- Participating in residence duties as requested (e.g. delivering post, building surveys, fire drills, light administrative work, WiFi support).- Being on call 2-3 nights weekly, available as a resource to any resident that needs urgent attention or to assist the security team in an emergency.- Assisting with the operations of the accommodation running as a budget-style hotel during the summer term.- Providing Front of house reception work at weekends in the main college.Achievements:- Organised a series of successful campus events which contributed greatly to increased resident satisfaction.
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Bridge House Hotel & Leisure Club , Tullamore
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Ireland
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Hospitality
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1 - 100 Employee
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Customer Assistant
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Jan 2008 - Apr 2013
-Cared for the customer while working in the hotel to ensure maximum customer satisfaction. If they had any problems or difficulties I worked quickly to rectify them. -Duties included opening and closing of bar, preparation and closing of each individual bill, cleaning, stocktaking etc. -Preparing drink orders and serving the orders. -Building an excellent working relationship with regulars and making sure that their time spent in the Hotel lived up to or exceeded their expectations. -Worked effectively and efficiently as a part of a team or on a solo basis. Achievements: - Received a Failte Ireland Certificate in hospitality.
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Education
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Technological University Dublin
Bachelor of Arts (Hons), Design (Visual Communication)