Experience

emagineIT

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Active Directory Systems Engineer III

  • Jun 2019 - Present

  • Provided solutions for Systems on Multiple Windows Platforms (2008, 2008R2, 2012, 2012R2, 2016, and 2019). • Created custom PowerShell scripts to Automate daily tasks, implement fixes, and generate data to be used in upper management decision making. • Created multiple SOPs documenting daily tasks and operational procedures. • Upgraded, configured, and maintained the Organizations PKI environment. • Set up, configured, and maintained Axway Validation Authority 5.0 and Desktop Validator 5.0. • Diagnosed and resolved issues relating to Active Directory, Group Policies, Active Directory Replication, ADFS, OVD, OSCP Responders, DNS, DHCP, DFS, and more. • Trained new employees on the details of the environments, discoveries, fixes, and operational procedures. • Conducted routine and surprise Audits for separation of privileges for the organization. • Created, implemented, and tested STIGs on all systems within the organization. • Migrated on prem systems, servers, and data into a Hybrid Cloud environment to include data from DHCP, Domain Controllers, DNS, DFS, Active Directory, and more. • Successfully decommissioned 13 of the 23 different domains, to include 4 Active Directory Forests. • Successfully migrated well over 11,000 accounts from the on prem environments to cloud environments • Began the transition to Microsoft Office 365 through the implementation for GPOs, Security Groups, and file share access. • Stood up multiple servers and systems within the Cloud Provisioning portal • Rectified security discrepancies, failed patches, and failed updates for systems, software, and servers. • Upgraded Change Auditor and migrated settings over to new version from previous version • Worked under extreme pressure, multi-tasked, and met project organization deadlines. • Maintained system operations globally • Closed on average, 15 Tier III Tickets per week. • Required minimal supervision with little to no re-work. Show less



TAD PGS, Inc.

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Active Directory/Systems Administrator

  • Sep 2017 - Jun 2019

  • Provided solutions for Systems on Multiple Platforms (2008R2, 2012). • Managed and Maintained Active Directory across 20 different domains. • Created, Modified, and deleted User Accounts, Security Groups, and Distribution Lists in Active Directory. • Managed and Maintained Group Policies across 20 different domains. • Managed and Maintained daily System Health Checks well over 300 servers. • Prepared Maintenance reports on all Server Assets • Effective and Efficient Team player. • Diagnosed and resolved issues relating to Active Directory Replication • Tested and Installed applications as well security updates to Servers. • Managed, Maintained, and created DNS records. • Created, Deleted, and modified DHCP IP Scopes. • Reviewed System logs regularly • Worked on modifying and applying STIGS to systems and servers. • Experience with ChangeGear Ticketing System • Closed on a weekly basis an average of 20 tickets relating to Active Directory and other servers. • Worked heavily on Group Policy Objects (GPOS) and diagnosed issues relating to inheritance and security filters. • Customer Service Oriented. • Eagerness and willing to Learn. Show less



PAC Solutions, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Specialist

  • Jul 2017 - Sep 2017

  • Assisted and provided resolutions for computer users with hardware and software issues. • Responsible for diagnostics, troubleshooting, and resolving information systems issues to maintain maximum availability. • Coordinated problems with appropriate technical, professional, and service personnel along with users who reported the problem. • Managed and diagnosed networking issues relating, but not limited, to TCP/IP, DNS, and DHCP. • Set up and maintained networked printers. • Assisted and provided resolutions for computer users with hardware and software issues. • Responsible for diagnostics, troubleshooting, and resolving information systems issues to maintain maximum availability. • Coordinated problems with appropriate technical, professional, and service personnel along with users who reported the problem. • Managed and diagnosed networking issues relating, but not limited, to TCP/IP, DNS, and DHCP. • Set up and maintained networked printers.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Systems and Network Administrator

  • May 2011 - Dec 2013

  • Administrated over 1000 personnel accounts and 20 Staff exercises• Provided over 50 hours of training in administration and troubleshooting of multiple systems and networks• Managed over 10,000 dollars in supplies for the department• Resolved over 500 trouble tickets submitted by users during exercises and normal day to day operations in a 3-month period.• Worked under extreme pressure, multi-tasked, and met deadlines• Managed 27 servers and 233 network assets with zero discrepancy• Maintained over 95 percent of service up timeSupervised and mentored over 12 personnel Show less

• Messaging Systems Administrator/ Supervisor

  • Apr 2008 - May 2011

  • Provided customer support with unparalleled service• Maintained UPS systems for accurate backups• Problem-solved hardware and software server issues.• Managed 3 messaging systems and 5 messaging networks• Improved system messaging and staff productivity by 30 percent.• Increased staff knowledge of systems and networks through 100 hours of dedicated training. • Created new instructions outlining troubleshooting procedures and daily tasks.