Experience

HyperBC

• Australia
• Financial Services

• Strategic Partnerships

  • Jul 2022 - Present

  ● Client Portfolio Management: Managing a $200 million USD client portfolio, consistently delivering value and building lasting relationships. Products ranging from cards, payment gateways, on/off ramp solutions and other fintech products. ● Product Vision and Client Communication: Articulate and communicate product vision, goals, and the unique value proposition to clients, effectively showcasing our differentiating capabilities. ● Operational Excellence: Spearhead efforts to… Show more ● Client Portfolio Management: Managing a $200 million USD client portfolio, consistently delivering value and building lasting relationships. Products ranging from cards, payment gateways, on/off ramp solutions and other fintech products. ● Product Vision and Client Communication: Articulate and communicate product vision, goals, and the unique value proposition to clients, effectively showcasing our differentiating capabilities. ● Operational Excellence: Spearhead efforts to maintain a churn rate below 10% month on month, collaborating closely with the Support Team to ensure exceptional customer service. ● Sales Process Enhancement: Led a successful initiative to streamline the sales process, reducing cycle time from 60 to 30 days within two months, enhancing efficiency and client satisfaction. ● Collaborative Efficiency: Act as a key liaison for various office departments, ensuring the smooth and efficient onboarding of clients within a 30-day cycle. Show less ● Client Portfolio Management: Managing a $200 million USD client portfolio, consistently delivering value and building lasting relationships. Products ranging from cards, payment gateways, on/off ramp solutions and other fintech products. ● Product Vision and Client Communication: Articulate and communicate product vision, goals, and the unique value proposition to clients, effectively showcasing our differentiating capabilities. ● Operational Excellence: Spearhead efforts to… Show more ● Client Portfolio Management: Managing a $200 million USD client portfolio, consistently delivering value and building lasting relationships. Products ranging from cards, payment gateways, on/off ramp solutions and other fintech products. ● Product Vision and Client Communication: Articulate and communicate product vision, goals, and the unique value proposition to clients, effectively showcasing our differentiating capabilities. ● Operational Excellence: Spearhead efforts to maintain a churn rate below 10% month on month, collaborating closely with the Support Team to ensure exceptional customer service. ● Sales Process Enhancement: Led a successful initiative to streamline the sales process, reducing cycle time from 60 to 30 days within two months, enhancing efficiency and client satisfaction. ● Collaborative Efficiency: Act as a key liaison for various office departments, ensuring the smooth and efficient onboarding of clients within a 30-day cycle. Show less


League Of Ancients
• Marketing & Strategic Partnership

  • Sep 2021 - Feb 2022

Supplybunny
• Malaysia
• Food & Beverages
• 1 - 100 Employee
• Key Account Manager Lead

  • Oct 2020 - Feb 2021


StoreHub

• Malaysia
• Technology, Information and Internet
• 200 - 300 Employee

• Sales Coordinator Team Lead (Outbound)

  • Sep 2020 - Oct 2020

  ● Optimizing the productivity level of each sales coordinator based on several metrics, call numbers, number of activities, number of meetings scheduled, conversion rates ● Sales Forecasting - Planning of sales targets on a weekly and monthly basis ● Team Management - Empowering the team members in achieving their targets by conducting 10 hours of coaching per week, daily huddle sessions, call reviews and role-play sessions.

• Sales Coordinator (Outbound)

  • Apr 2019 - Aug 2020

  ● Generated an outbound sales pipeline from multiple channels such as webscraping from social media platforms resulting in 1000+ monthly leads for the Outbound team. ● Qualifying customers to ensure product fit through cold calling, cold emailing and interactions through various social media platforms ● Consistently exceeded monthly targets from July 2019 - January 2020 by meetings scheduled and numbers of won deals averaging 45 Meeting scheduled/month, with 7 Won Deals/month



JD Sports Fashion Sdn Bhd

• Brand Communications Executive (Marketing)

  • Feb 2017 - Apr 2019

  • Collaborate with team members to execute marketing campaigns and plans for internal and external projects • Supporting the team on influencer marketing segment by engaging with micro and macro influencers on specific campaigns • Developed a method of measuring influencer marketing performance through influencers’ engagement rate and reach • Work closely with PR agencies to ensure marketing campaigns are aligned • Collaborate with team members to execute marketing campaigns and plans for internal and external projects • Supporting the team on influencer marketing segment by engaging with micro and macro influencers on specific campaigns • Developed a method of measuring influencer marketing performance through influencers’ engagement rate and reach • Work closely with PR agencies to ensure marketing campaigns are aligned



Pencil Produce Sdn Bhd (Pestle & Mortar Clothing and Major Drop Sdn Bhd)

• Operations/Management Intern

  • Aug 2016 - Jan 2017

  Marketing - assisting Brand Manager in executing tasks - drafting out marketing campaigns, executing them - conveying and briefing the retail store team on the mechanics of the marketing campaign - business strategy Supply Chain - assisting supply chain team in managing inventory - replenishing stocks for both Major Drop and Pestle & Mortar - allocating stocks Production/Media - assisting the production team during product shoot - styling up models… Show more Marketing - assisting Brand Manager in executing tasks - drafting out marketing campaigns, executing them - conveying and briefing the retail store team on the mechanics of the marketing campaign - business strategy Supply Chain - assisting supply chain team in managing inventory - replenishing stocks for both Major Drop and Pestle & Mortar - allocating stocks Production/Media - assisting the production team during product shoot - styling up models Buying Merchandising - assisting the Head Buyer in getting new international and local brands - drafting out contract agreements Show less Marketing - assisting Brand Manager in executing tasks - drafting out marketing campaigns, executing them - conveying and briefing the retail store team on the mechanics of the marketing campaign - business strategy Supply Chain - assisting supply chain team in managing inventory - replenishing stocks for both Major Drop and Pestle & Mortar - allocating stocks Production/Media - assisting the production team during product shoot - styling up models… Show more Marketing - assisting Brand Manager in executing tasks - drafting out marketing campaigns, executing them - conveying and briefing the retail store team on the mechanics of the marketing campaign - business strategy Supply Chain - assisting supply chain team in managing inventory - replenishing stocks for both Major Drop and Pestle & Mortar - allocating stocks Production/Media - assisting the production team during product shoot - styling up models Buying Merchandising - assisting the Head Buyer in getting new international and local brands - drafting out contract agreements Show less



Pestle & Mortar Clothing

• Malaysia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Retail Store Manager

  • May 2016 - Aug 2016

  As a manager of the store, I am assigned to ensure the Bangsar Flagship store is in order. From the main operations of sales to cashiering or even stock counts. Besides, I am blessed to have a few solid and enthusiastic colleagues who has been really helpful to come along side me to assist me on my current job scope. Daily tasks : 1. Keeping track of the daily sales report. 2. Ensuring the store is in a presentable condition with the help of my colleagues too. 3.… Show more As a manager of the store, I am assigned to ensure the Bangsar Flagship store is in order. From the main operations of sales to cashiering or even stock counts. Besides, I am blessed to have a few solid and enthusiastic colleagues who has been really helpful to come along side me to assist me on my current job scope. Daily tasks : 1. Keeping track of the daily sales report. 2. Ensuring the store is in a presentable condition with the help of my colleagues too. 3. Always learning to help customers get what they want, be it clothing, the style, or even everyday essentials such as, pomades, wallet, bags, shoes. 4. Making sure the inventory is in order 5. Constantly guiding the team and supporting the rest of the team whenever they face difficulties with customers, product knowledge and managing their work schedule.

• Retail Sales

  • May 2014 - Apr 2016

  Handling customers.



Machines Sdn Bhd

• Malaysia
• Retail
• 200 - 300 Employee

• Retail Sales

  • Aug 2012 - Mar 2014

  Sharing my apple experience to customers. Solving customers' problems. Handling inventories. Sharing my apple experience to customers. Solving customers' problems. Handling inventories.