Experience

McDonnell and Associates, P.A.

• United States
• Law Practice
• 1 - 100 Employee

• Customer Engagement Coordinator

  • Sep 2020 - Present



Actor / Singer / DJ / MC / Professional Wrestler

• Professional Actor/Singer/DJ/MC/Wrestler

  • Jan 2012 - Present



24 Hour Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Corporate Sales Support | Pricing & Products

  • Apr 2019 - Sep 2020

  The Corporate Support Specialist is responsible for maintaining the integrity of corporate sales data in various system applications. This position supports all branches of the Corporate Sales and Media Sales teams, through enforcement of channel guidelines and company policy and procedures.

• Member Care Specialist

  • Aug 2015 - Apr 2019

  The Member Care Specialist is part of a team that is the primary support for the entire outsourced call center vendors with specific customer service oriented, operational responsibilities and is expected to adhere to same standards of excellent service as governed through our internal and external quality control programs.

• Operations Manager

  • Apr 2015 - Aug 2015

  The Operations Manager (AOM) assists the General Manager (GM) in delivering the best team member, guest and member experience through execution of our service promise commitments and in club success routines. The OM supports the GM in recruiting, hiring, training and developing a diverse, high-performing Service Representative (SR) and Kids Club Attendant teams and provides leadership, direction and accountability. The OM will be a manager of others all of the Service Representatives and Kids Club Attendants reporting directly to the OM.

• Assistant Operations Manager

  • Nov 2014 - Apr 2015

  The Assistant Operations Manager (AOM) assists the Operations Manager (OM) in delivering the best team member, guest and member experience through execution of our service promise commitments and in club success routines. The AOM supports the OM in recruiting, hiring, training and developing a diverse, high-performing Service Representative (SR) and Kids Club Attendant teams and provides leadership, direction and accountability. The AOM will be a manager of others with some or all of the Service Representatives and Kids Club Attendants reporting directly to the AOM as defined by the OM.

• Service Representative

  • Aug 2014 - Nov 2014

  As a brand ambassador, the Service Representative (SR) represents 24 Hour Fitness to member and guests by delivering a positive experience leading to member acquisition and retention. They are responsible for enthusiastically helping create a club climate that supports our mission statement (To Improve Lives Through Fitness). Executing the 24 Hour Fitness Service Promise; contributing to running a Clean, Friendly and Well Maintained club. Upholding 24 Hour Fitness' core values of ACHIEVE (Accountability, Connected, High Expectations, Integrity, Energize, Versatility, and Enjoy What You Do).

• Service Representative Night

  • Dec 2013 - Aug 2014

  As a brand ambassador, the Service Representative Night (SRN) represents 24 Hour Fitness to member and guests by delivering a positive experience leading to member acquisition and retention. They are responsible for enthusiastically helping create a club climate that supports our mission statement (To Improve Lives Through Fitness). Executing the 24 Hour Fitness Service Promise; contributing to running a Clean, Friendly and Well Maintained club. Upholding 24 Hour Fitness' core values of ACHIEVE (Accountability, Connected, High Expectations, Integrity, Energize, Versatility, and Enjoy What You Do).



Wyvern Hotel and Resort

• Restaurant Manager; Head Security Officer

  • Jul 2010 - Jan 2012

  Oversee general business and development of the hotel restaurant (The Lulu)Evaluate employee performancesOverseeing general safety and security of hotel staff and guests Verifying age of individuals attempting to enter roof bar/clubHandling unruly and or disgruntle patrons up to and including removing from the hotel grounds Oversee general business and development of the hotel restaurant (The Lulu)Evaluate employee performancesOverseeing general safety and security of hotel staff and guests Verifying age of individuals attempting to enter roof bar/clubHandling unruly and or disgruntle patrons up to and including removing from the hotel grounds



Edison State College Charlotte

• Financial Aid Coordinator

  • Oct 2009 - Dec 2011

  Assist Students in filling out the Federal Financial Student Aid (FAFSA) formEvaluate Income and dependency status of studentsRespond to phone, e-mail and walk-in inquiries about Financial AidAssist in conducting Training Classes for college staff Assist Students in filling out the Federal Financial Student Aid (FAFSA) formEvaluate Income and dependency status of studentsRespond to phone, e-mail and walk-in inquiries about Financial AidAssist in conducting Training Classes for college staff



Kanes/Savon Furniture

• Customer Service Rep

  • Oct 2009 - Aug 2011

  Handle inbound and outbound calls regarding service, repairs, deliveries and promotionsResponsible for closing out credit/check machines and handling cash in store ($10,000 +)Communicate with the corporate office regarding new items, extensive damages, etc ... Handle inbound and outbound calls regarding service, repairs, deliveries and promotionsResponsible for closing out credit/check machines and handling cash in store ($10,000 +)Communicate with the corporate office regarding new items, extensive damages, etc ...



Kitty Heaven Inc

• Store Manager

  • Apr 2008 - Jul 2010

  Oversee general store business and developmentMonitor and regulate employee hours and performancesOrdering, scanning in and monitoring inventory on a weekly basisHandling payroll; Proficient in using all aspects of Microsoft Office 2000, 2003, 2007 & 2010Completion of various Customer Service and Management training coursesWinner of the “Do the Right Thing” Award and given the Key to the City of Punta Gorda 2002 for pulling a man out of a burning truck Oversee general store business and developmentMonitor and regulate employee hours and performancesOrdering, scanning in and monitoring inventory on a weekly basisHandling payroll; Proficient in using all aspects of Microsoft Office 2000, 2003, 2007 & 2010Completion of various Customer Service and Management training coursesWinner of the “Do the Right Thing” Award and given the Key to the City of Punta Gorda 2002 for pulling a man out of a burning truck