Joseph Williams, Jr.
Sr. PC/Client Server Analyst II/ISSO at Raytheon Technical Svc- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Security + Certification
CompTIAMay, 2017- Nov, 2024
Experience
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Raytheon Technical Svc
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Sr. PC/Client Server Analyst II/ISSO
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Jan 2019 - Present
• Ensure the appropriate operational security posture is maintained for assigned IT. • Maintain situational awareness and initiating actions to improve or restore cybersecurity posture • Implement and enforce all Air Force cybersecurity policies, procedures, and countermeasures. • Ensure all users have the requisite security clearances and need to know, complete annual cybersecurity training, and are aware of their responsibilities before being granted access the network. • Ensure proper configuration management procedures are followed prior to implementation and contingent upon necessary approval. • Initiate protective or corrective measures, in coordination with the security manager, when a security incident or vulnerability is discovered. • Initiate exceptions, deviations, or waivers to cybersecurity requirements. • Administered all Agile/Scrum process including sprint planning, daily scrums, sprint reviews and sprint retrospectives; coached team members and stakeholders on Agile process. • Create and maintain organization’s TEMPEST Package according to Air Force guidelines. • Shortened product time delivery for each project by collaborating with teams in order to resolve complex issues, and resource conflicts. • Built project timelines in Jira and Microsoft Project to display the current health of the project and its status.
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GDIT/CSRA
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Yorktown,VA
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Computer Operator III
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Dec 2017 - Present
• Monitors and operates computer electronic digital computers to process business, scientific, engineering, or other data according to operating instructions. • Ensures that correct peripheral equipment is utilized and moves switches to clear system and operates the equipment; selects and loads input and output units with materials. • Continuously observes equipment, storage devices, printers and control panels for operator messages or error indicators. • Sets up and runs diagnostic test and reacts appropriately to the messages and reports errors or machine malfunctions as required. • May perform work incidental to machine operations such as maintaining production records, replenishing specified stock items, and distributing output materials.
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DESKTOP SUPPORT TECH/WINDOWS 10 MIGRATION
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Mar 2017 - Dec 2017
Installation of PC’s, printers, other equipment, and communication hardware according to manufacturer’s instructions. • Responsible for the Windows 10 deployment for over 35,000 users over the National Capital Region. • Interact with customer points of contacts for trouble ticket reporting (REMEDY), systems and network troubleshooting, interface with customers via telephone or email in pursuit of problem resolution and deployment schedule. • Assist in maintaining inventory of all computing equipment communication equipment, peripherals, and software. • Ensure compliance with acceptable use, information security, and other technology policies
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Junior Helpdesk Technician/Windows 10 Migration Tech
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Dec 2016 - Mar 2017
• Installation of PC’s, printers, other equipment, and communication hardware according to manufacturer’s instructions. • Responsible for the Windows 10 deployment for over 35,000 users over the National Capital Region. • Interact with customer points of contacts for trouble ticket reporting (REMEDY), systems and network troubleshooting, interface with customers via telephone or email in pursuit of problem resolution and deployment schedule. • Assist in maintaining inventory of all computing equipment communication equipment, peripherals, and software. • Ensure compliance with acceptable use, information security, and other technology policies
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DOCTOR COMMUNITY HOSPITAL
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LANHAM,MD
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Computer Operator
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Dec 2015 - Dec 2016
Create and close tickets based within Spice works ticketing system. Troubleshoot problems with Thin Client systems, desktop and laptops remotely via Remote Desktop. VMware Provide preventive maintenance on all computer systems and peripheral devices (printers, keyboards, monitors) as designed and as scheduled by immediate supervisor or department director. Place service calls to supporting vendors as necessary and as warranted by problems as they arise. Create, modify, reset user’s passwords and delete accounts in Active Directory. Perform software installs, add network printers for users. Work with Meditech and VMware software
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Office of Sheriff
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Upper Marlboro,MD
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Deputy Sheriff
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Jul 2006 - Dec 2016
Perform responsible protective service work in the Sheriff's Department ensuring courtroom safety and transporting inmates. Execute individual temporary, interim, final, and peace orders as ordered by a judge. Execute arrest warrants that cover parole violators, second-degree assault, first degree assault, or other types of arrest warrants written by the Court Commissioner and signed by a judge, and assigned by the command duty officer during my shift. Troubleshoot various types of Microsoft software applications. Troubleshoot hardware and network issues.
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D C Air National Guard
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United States
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Aviation and Aerospace Component Manufacturing
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1 - 100 Employee
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Fatality Search and Recovery Technician
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Jan 2008 - Aug 2016
Configure and set up all ground radio equipment.Support emergency response agencies by taking a more active role in emergency preparedness projects.Help recovery support to disaster-impacted states, tribes, territorial and local jurisdictionsAssist the Army with fatality search and recovery mission both chemical and non-chemical disasters
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Telecommunication Specialist
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Jan 1996 - Jan 2008
Coordinates preventive maintenance inspections with Maintenance Control as required by Technical Orders (TOs), Air Force and MAJCOM instructions, and local instructions.Determines cause of complex maintenance problems by using layouts, wiring diagrams, and analyzing construction and operating characteristics.Give directions to 8-20 drill status guardsman, plans assignment and training, and performs first line supervision.Prepares, maintains, and submits applicable maintenance documentation and reports.Provide overall configuration support & maintenance to all communication transmission systems for Tactical Communication at Andrews, AFB. Responsible for the design, deployment, and installment of the operation and maintenance of communication for multiple remote locations. System and components include: satellite, klystrons, amplifiers, modems, converters, cables and connectors.Provide voice and data support for remote site using configured equipment. Perform necessary software installation & modifications to ensure equipment maintains optimum operational capability. Provide appropriate documentation when requested. Maintain configuration documents. Tracks and document performance statistics. As team leader ensure readiness of personnel & equipment. Provide on-site training to team members oversees scheduled tasks and activities.Effectively identified, reviewed and validated the condition and security classification for over 100 military personnel via a DOD-wide, automated database-tracking system. Troubleshoot various types of Microsoft software applications. Established and adhered to fire prevention and safety standards, ensured compliance and protection of personnel by conducting quarterly safety inspection and administrating briefings.
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Intelsat General Communications LLC
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United States
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Telecommunications
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1 - 100 Employee
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System Engineer
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Jan 2005 - Jan 2006
Activate Inmarsat terminals including the grade of service required by the customer. Perform test Inmarsat terminal equipment before it is sent to customer for their use. Provided first level customer support to troubleshoot problems with their terminals or service and interpreted any failure codes produced by the terminal equipment Provided customer training in the operation and use of their Inmarsat terminals. Activate Inmarsat terminals including the grade of service required by the customer. Perform test Inmarsat terminal equipment before it is sent to customer for their use. Provided first level customer support to troubleshoot problems with their terminals or service and interpreted any failure codes produced by the terminal equipment Provided customer training in the operation and use of their Inmarsat terminals.
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Lockheed Martin
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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System Engineer
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Sep 2004 - Aug 2005
Conducts mission/ program operations during readiness, execution and evaluation process. Develop detailed plans and procedures to provide maximum mission support in areas such as dynamics, performance analysis, command and control. Provides technical direction for mission support, plans for critical vehicle malfunction and recommends alternate operating techniques to continue to continue maximum mission support. Provide failure analysis of the performance of equipment. Conducts mission/ program operations during readiness, execution and evaluation process. Develop detailed plans and procedures to provide maximum mission support in areas such as dynamics, performance analysis, command and control. Provides technical direction for mission support, plans for critical vehicle malfunction and recommends alternate operating techniques to continue to continue maximum mission support. Provide failure analysis of the performance of equipment.
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Education
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2015 - 2018
University of Maryland University College
Bachelor’s Degree, Cyber Security Management & Policy -
2004 - 2006
Community College of the Air Force
Associate’s Degree, Electronics System Technology
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