Experience

NTT Global Networks

• United States
• Telecommunications
• 700 & Above Employee

• Network Engineer - Tier 1

  • Dec 2021 - Present

  - Works with Telecommunication Service Providers and Hardware/Software Vendors to resolve network outages- Circuit Troubleshooting: MPLS, T1/E1, T3/E3, Ethernet, DSL, etc.- Hands on experience on Routing Protocols - BGP, EIGRP, OSPF- Hands on experience on: Cisco Routers, Juniper Routers, Silver Peak Orchestrator, Cisco Viptela technology - Works with Telecommunication Service Providers and Hardware/Software Vendors to resolve network outages- Circuit Troubleshooting: MPLS, T1/E1, T3/E3, Ethernet, DSL, etc.- Hands on experience on Routing Protocols - BGP, EIGRP, OSPF- Hands on experience on: Cisco Routers, Juniper Routers, Silver Peak Orchestrator, Cisco Viptela technology



NTT Ltd.

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Engineer - Network Operations

  • Aug 2019 - Dec 2021

  - Trouble ticket management. Ensuring that all tickets for NTTGN's customer are properly worked and handled based on SLA and priority following the established NTTGN procedure and processes- Monitor the general and security tickets queue within the Siebel ticketing system, providing the initial contact and incident validation and management for NTTGN's customers- Field phone calls, emails and e-tickets- Work on special projects and daily assignments as assigned by NTTGN Managers- Circuit troubleshooting such as DSL, BB Ethernet, FTTH, cable circuit issues, etc- Directly interact with members of the NTTGN Operations and Security teams with regards to ticket escalation and triage, and will participate in overall collaboration efforts to resolve issues.



Globe Group

• Telecommunications
• 700 & Above Employee

• Engineer

  • Jan 2018 - Aug 2019

  - Provides technical support to Globe Telecom's customer- Handling ticket queues, incident and service requests validation, troubleshooting and coordination with internal support teams for Globe's products such as VPC, DNS, Google Apps, Office 365, Txtconnect, Managed IP PBX, Machine2Machine service etc.- Handling customer escalations and ensuring that their concern will be worked on accordingly - Provides technical support to Globe Telecom's customer- Handling ticket queues, incident and service requests validation, troubleshooting and coordination with internal support teams for Globe's products such as VPC, DNS, Google Apps, Office 365, Txtconnect, Managed IP PBX, Machine2Machine service etc.- Handling customer escalations and ensuring that their concern will be worked on accordingly



Asticom Group of Companies

• Philippines
• Human Resources Services
• 700 & Above Employee

• Service Desk Specialist

  • Sep 2017 - Jan 2018



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Network Engineer

  • Dec 2014 - May 2017

  Worked as a Technical Support Professional for Globe Telecom Enterprise Group which mainly involves ensuring effective client-support team coordination. Specializes in troubleshooting, escalation, and facilitating the restoration of wireless, wireline, and value-added services. Worked as a Technical Support Professional for Globe Telecom Enterprise Group which mainly involves ensuring effective client-support team coordination. Specializes in troubleshooting, escalation, and facilitating the restoration of wireless, wireline, and value-added services.



Philippine Broadcasting Services

• Intern

  • Apr 2013 - May 2013

  Sound engineer. Sound engineer.