Joseph Villanueva
Support Operations Trainer at InfoWest- Claim this Profile
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Topline Score
Bio
Credentials
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CCNA: Introduction to Networks
CiscoMar, 2021- Nov, 2024 -
CCNA: Switching, Routing, and Wireless Essentials
CiscoMar, 2021- Nov, 2024 -
Microsoft Office Specialist: Word Associate (Word and Word 2019)
MicrosoftDec, 2020- Nov, 2024 -
Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
MicrosoftNov, 2020- Nov, 2024 -
TestOut Network Pro Certification
TestOut Corporation
Experience
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InfoWest
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Support Operations Trainer
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May 2021 - Present
Supporting customers on the phone, via email, and in person Troubleshooting problems related to Wi-Fi, Voice over IP, IPTV, Email Sending/Receiving, and more Repairing/troubleshooting problems with customer computers, iPads, tablets, and phones in-office and at home. Routine configuration and testing of InfoWest and customer equipment and radios Supporting customers on the phone, via email, and in person Troubleshooting problems related to Wi-Fi, Voice over IP, IPTV, Email Sending/Receiving, and more Repairing/troubleshooting problems with customer computers, iPads, tablets, and phones in-office and at home. Routine configuration and testing of InfoWest and customer equipment and radios
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Boyd Gaming
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United States
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Gambling Facilities and Casinos
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700 & Above Employee
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Bartender
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Apr 2015 - Jul 2020
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Education
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2020 - 2020
College of Southern Nevada
Computing and Information Technology- Cyber Security- Network Security
Community
