USMAPS IT Director

• Jun 2022 - Present

Information Technology Specialist

• Feb 2017 - Jun 2022

• Serve as an IT Specialist with the Office of the Commandant of Cadets, at the United States Military Academy Preparatory School. • Prioritize an extremely dynamic workload, consisting of mission critical events, general tasks, and staff requests, to support all missions within the organization. • Provide Computer and Software Application Support to all Cadet Candidates, Staff and Faculty, within the Command, Battalion, Academic and Athletic environments. • Provide Technical and… Show more • Serve as an IT Specialist with the Office of the Commandant of Cadets, at the United States Military Academy Preparatory School. • Prioritize an extremely dynamic workload, consisting of mission critical events, general tasks, and staff requests, to support all missions within the organization. • Provide Computer and Software Application Support to all Cadet Candidates, Staff and Faculty, within the Command, Battalion, Academic and Athletic environments. • Provide Technical and Administrative Management Support to all IT assets. • Provide front line support of Host Based Security Systems (HBSS) on all computers and ensure proper functionality, update, and compliance of Anti-Virus software. • Respond to Information Assurance Vulnerability Reports and ensure OS and application security updates and patches are completed within the time mandated by Tier-3 support policies. • Administer and Manage building access system, controlling facility door access and coordinating with outside support contractors for maintenance and repairs of hardware and controls. • Manage the facility and grounds, camera and digital video recording surveillance system. • Coordinate with outside contractors when necessary, regarding the replacement or repair of the organization’s learning and information technology equipment. • Plans for future Information Technology (IT) initiatives regarding support of technology driven mission objectives. • Research and coordinate the requests of future hardware and software purchases and configurations to support all missions. • Coordinate and assist the Network Enterprise Center (NEC) and G6 regarding Tier 3 support and troubleshooting. • Prepares, communicates, and maintains instructions and self-help documentation to personnel, remaining current with changes and updates to software and computer operations. • Automate Computer and User, configurations, permissions and reporting procedures, to ensure improved efficiency.

Information Technology Specialist

• Aug 2010 - Feb 2017

• Serve as an IT Specialist in the academic department within the Office of the Dean at the United States Military Academy, West Point, New York. • Provide assistance to academic instructors, and program/course directors, on the effective use of several major departmental application programs to include editors, compilers, assemblers, etc. • Responsible for the function and accessibility of all workstations and software programs utilized in classrooms and labs for the… Show more • Serve as an IT Specialist in the academic department within the Office of the Dean at the United States Military Academy, West Point, New York. • Provide assistance to academic instructors, and program/course directors, on the effective use of several major departmental application programs to include editors, compilers, assemblers, etc. • Responsible for the function and accessibility of all workstations and software programs utilized in classrooms and labs for the Electrical Engineering and Computer Science Department. • Provide user support for approximately 400 workstations in labs and classrooms, running common and specialized applications used for teaching and research. • Continuously monitor workstation status and provide hardware and software support for all workstations within instructional labs and classrooms. • Prioritize an extremely dynamic workload, consisting of mission critical events, general tasks and staff or faculty requests to support the teaching mission. • Build Windows Vista and 7 standard images for deployment to over 400 workstations, utilizing common and specialized software applications, to support the teaching mission for the EE and CS programs. • Successfully implemented a Citrix ODDS (On Demand Disk Streaming) system, utilizing Citrix Profile Management and Citrix Management Console in a classroom environment to support the teaching mission. • Perform regularly scheduled scans and deploy necessary software patches on all lab and classroom workstations. • Actively involved with the remediation of detected viruses and threats on lab and classroom workstations. • Resolve trouble tickets submitted for issues concerning software application function, audio, video and network connectivity within the labs and classrooms. • Respond to regularly scheduled Information Assurance Vulnerability notifications and ensure that the necessary remediation has been applied to workstations or services utilized by the labs and classrooms. Show less • Serve as an IT Specialist in the academic department within the Office of the Dean at the United States Military Academy, West Point, New York. • Provide assistance to academic instructors, and program/course directors, on the effective use of several major departmental application programs to include editors, compilers, assemblers, etc. • Responsible for the function and accessibility of all workstations and software programs utilized in classrooms and labs for the… Show more • Serve as an IT Specialist in the academic department within the Office of the Dean at the United States Military Academy, West Point, New York. • Provide assistance to academic instructors, and program/course directors, on the effective use of several major departmental application programs to include editors, compilers, assemblers, etc. • Responsible for the function and accessibility of all workstations and software programs utilized in classrooms and labs for the Electrical Engineering and Computer Science Department. • Provide user support for approximately 400 workstations in labs and classrooms, running common and specialized applications used for teaching and research. • Continuously monitor workstation status and provide hardware and software support for all workstations within instructional labs and classrooms. • Prioritize an extremely dynamic workload, consisting of mission critical events, general tasks and staff or faculty requests to support the teaching mission. • Build Windows Vista and 7 standard images for deployment to over 400 workstations, utilizing common and specialized software applications, to support the teaching mission for the EE and CS programs. • Successfully implemented a Citrix ODDS (On Demand Disk Streaming) system, utilizing Citrix Profile Management and Citrix Management Console in a classroom environment to support the teaching mission. • Perform regularly scheduled scans and deploy necessary software patches on all lab and classroom workstations. • Actively involved with the remediation of detected viruses and threats on lab and classroom workstations. • Resolve trouble tickets submitted for issues concerning software application function, audio, video and network connectivity within the labs and classrooms. • Respond to regularly scheduled Information Assurance Vulnerability notifications and ensure that the necessary remediation has been applied to workstations or services utilized by the labs and classrooms. Show less

Instrument Technician / Supervisor

• Jan 2005 - Jul 2010

• Serve as Local System Administrator for the facility, configuring file securities on local servers and resolving trouble tickets and issues with team member workstations, network connectivity and the facility’s Linx system equipment. • Provide continuous support, modifications and updates to all control instrumentation, Programmable Logic Controllers and Human to Machine Interfaces associated with the manufacturing process. • Train electrical department team members on the principles of… Show more • Serve as Local System Administrator for the facility, configuring file securities on local servers and resolving trouble tickets and issues with team member workstations, network connectivity and the facility’s Linx system equipment. • Provide continuous support, modifications and updates to all control instrumentation, Programmable Logic Controllers and Human to Machine Interfaces associated with the manufacturing process. • Train electrical department team members on the principles of troubleshooting Programmable Logic Controllers, V/F Drives and many instruments that require software configuration or communication interfacing. • Participated in a team, assembled by the corporation’s Technical Manager of Reliability, to pilot and implement the conversion of the facility’s maintenance database from Microsoft Access to SQL, collaborating with the team regarding any issues or developments during the conversions. • Developed the control code to monitor pump efficiencies in the gypsum wallboard manufacturing process and alert maintenance so preventative measures could be taken. • Configured and maintained network cameras and DVRs used at the facility for monitoring security as well as the manufacturing process to aid in the troubleshooting of production delays. • Developed the control code and configuration of instruments and feeders used in a dry additive unloading system installed on both the #1 and #2 wallboard lines. • Assisted in the implementation and launch of the company’s Linx system, consisting of network switches, wireless access points, barcode scanners and network printers. • Selected by the corporation’s Technical Manager of Energy to assist in the training of key personnel, regarding the calibration and flow measurement accuracy of facility gas meters. • Appointed as Laser Safety Officer, Implementing a LASER safety model program, annual inspection schedules, and training presentations used to provide annual team member training.

Industrial Electrical Supervisor

• Nov 1989 - Dec 2004

• Performed the configuration, calibration, troubleshooting and resolution, of all instrumentation and motor control equipment used at the facility. • Developed plans and electrical schematics for the upgrade and installation of control systems to reduce cost and delay associated with the manufacturing process. • Interpreted and modified complex PLC program code for retrofits, troubleshooting, and the successful operation of the control equipment. • Engineered, planned and procured… Show more • Performed the configuration, calibration, troubleshooting and resolution, of all instrumentation and motor control equipment used at the facility. • Developed plans and electrical schematics for the upgrade and installation of control systems to reduce cost and delay associated with the manufacturing process. • Interpreted and modified complex PLC program code for retrofits, troubleshooting, and the successful operation of the control equipment. • Engineered, planned and procured the retrofit of all motor control on the production Line’s Wet End process, implementing V/F Drives and Motor Starters on an Industrial Network. • Supervised and trained a crew of 8 electricians in the troubleshooting and maintenance of industrial manufacturing instrumentation and motor control equipment. • Served as the relief Electrical Foreman of the electrical department.

EA-6B System Organizational Maintenance Technician

• Aug 1986 - Aug 1989

• Served as a Plane Captain, performing daily and turnaround inspections of military aircraft. • Promoted to 3rd Class Petty Officer, supervising and conducting the launch and recovery operations of military aircraft. • Advanced to the Aircraft Maintenance Div, performing troubleshooting and repair of aircraft guidance and electrical systems. • Served as an Aviation Electrical Troubleshooter during launch and recovery operations on the aircraft carrier flight deck. • Served as a Plane Captain, performing daily and turnaround inspections of military aircraft. • Promoted to 3rd Class Petty Officer, supervising and conducting the launch and recovery operations of military aircraft. • Advanced to the Aircraft Maintenance Div, performing troubleshooting and repair of aircraft guidance and electrical systems. • Served as an Aviation Electrical Troubleshooter during launch and recovery operations on the aircraft carrier flight deck.