Experience

SMC Australia

• Security and Investigations
• 1 - 100 Employee

• Business Development & Relationships Manager

  • Jun 2022 - Present

• Sales Executive

  • Feb 2017 - Jun 2022

• Operations Supervisor

  • Jul 2016 - Feb 2017

  Primary role was to ensure all key metrics were met by the control room to ensure an ASIAL grading status was achieved and high customer service levels maintained. The role also included the management of 70 staff members and a primary focus of introducing efficiencies into the work place by using ACE principles.



UTC Fire & Security

• Security and Investigations
• 700 & Above Employee

• VIP Services Supervisor

  • Aug 2010 - Jun 2016

  Primary role is to ensure UTC / SMC's VIP customers are experiencing the best possible alarm monitoring that a control room can provide. This includes ensuring strict SLA's are met, providing great customer service and helping clients with any questions or problems that they may encounter. Primary role is to ensure UTC / SMC's VIP customers are experiencing the best possible alarm monitoring that a control room can provide. This includes ensuring strict SLA's are met, providing great customer service and helping clients with any questions or problems that they may encounter.



Chubb Fire & Security Group

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Team Leader

  • Aug 2007 - Jul 2010

  Responsible for a team of 5-10 staff members, working in a security control room with the primary focus of meeting strict asial SLA's while ensuring high levels of customer service are also achieved. Responsible for a team of 5-10 staff members, working in a security control room with the primary focus of meeting strict asial SLA's while ensuring high levels of customer service are also achieved.



Chubb security

• Security and Investigations
• 200 - 300 Employee

• Monitoring Operator

  • Feb 2004 - Jul 2007



Defence Australia

• Defense and Space Manufacturing
• 700 & Above Employee

• Infantry Soldier

  • Jan 1999 - Nov 2003