Experience

Vacation Express

• United States
• Travel Arrangements
• 1 - 100 Employee

• Group Sales Supervisor

  • Nov 2022 - Present

• Group Sales Specialist

  • Jan 2018 - Nov 2022

  -Utilize marketing tools to generate new Business to Business sales leads, as well as to direct clients, for large groups, and working with service providers to secure hotel space and air fare. -Data Entry to summarize contracted terms and to mark up wholesale prices in order to create a detailed quote for new leads to close sales. -Contract Writing and Contract Transcribing to legally secure the clients’ business, outlining terms and conditions of the group’s vacation package. -Accounts Payable and Accounts Receivable for large clients. Manage group finances, accounting details/client invoice, deposits, final payments to suppliers and assure commission is accurate. -Data Entry into booking software to accurately reflect package details on a customized website, updating whenever changes need to be made, and using spreadsheets to import client details.-The liaison between clients and suppliers by telephone and e-mail communication. Generating reports to identify client and supplier needs. Developing sales strategies and business plans to acquire new clients.-Lead all stages of a sale from quoting, contracting, deviations, accounting, billing and commission.-Providing hands-on assistance to clients once they have landed in their destination and handling outstanding issues once travel has been completed, improving the Customer experience, taking ownership and assisting proactively when need be. -Keeping constant communication with customers, suppliers and internal departments. Assisting clients with requests. Operating Zendesk CRM to communicate with clients and suppliers, making outgoing calls and emails to the clients to renegotiate existing contractual terms..-Being the liaison between Vacation Express, our clients and our in-destination team. Calling clients affected by Irregular Operations, i.e., hotel relocation, weather, plane change, etc. Show less



FAST FIX JEWELRY REPAIR

• United States
• 1 - 100 Employee

• Store Manager~Watch Technician

  • Jun 2013 - Nov 2021