Joseph Tanga
Local Property Tax Advisor at Abtran- Claim this Profile
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Bio
Credentials
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Business Process Improvement
LinkedInJun, 2021- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInJun, 2021- Nov, 2024
Experience
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Abtran
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Ireland
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Local Property Tax Advisor
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Oct 2021 - Present
• Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms. • Effectively using product knowledge about property tax legislations and policies to advice customers and solve problems for customers • Professionally Interact and manage customer queries using interaction connect. • Help customers with tax payments via an in-house Tap Companion App.• Effectively managing a database through accurate and efficient data entry. • Adhering strictly to data protection and confidentiality laws .
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RelateCare | Care is in our name
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United States
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Outsourcing and Offshoring Consulting
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200 - 300 Employee
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Patient Scheduling Representative
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Jul 2021 - Oct 2021
• Performed non-clinical screening to ensure the patient is seen by the right physician at the right time.• Reviewed scheduled appointment information with patients and families, and provide appointment itineraries.• Reviewed assigned work queues and address any pending scheduling needs.• Ensured all required information for pre-registering patients is captured and entered accurately.• Called discharged patients (non-clinical), by following a specific call flow process.• Verified and review patients and families’ insurance coverage and benefit eligibility. • Investigated, resolved and documented customer requests in a timely and efficient manner, and contact corresponding stakeholders as needed.• Demonstrated strong customer service skills in all interactions with patients, families, and physicians, and ensured customers are happy.
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GuruDeveloper Inc.
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Nigeria
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Information Technology & Services
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Business Development Manager
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Feb 2016 - Dec 2018
• Making contact with potential clients in order to create a rapport and set up meetings. Generated leads via LinkedIn, emails and referrals with a 70% success rate of closed deals. • Made use of an in-house ERP/CRM system for the entire sales process, and successfully used the system throughout the full customer life cycle.• I was able to increase revenue by 20% from closed deals in my first year on this role.• In order to uncover new business opportunities, as well as discover new revenue generation streams. I conducted research on emerging products and technologies, competitors, and the market as a whole.• Sustaining the loyalty of existing consumers while also recruiting new ones through various marketing campaigns.• Attending industry events, conferences, and meetings on behalf of the organisation for networking purposes.• Setting, overseeing and ensuring achievement of goals for the business development and sales team.
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Client Relationship Specialist
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Feb 2014 - Jan 2016
• I built strong and trustworthy relationships with customers by communicating with them in a timely and precise manner.• Was exposed and trained to use several IT related tools, which helped me attend to some technology queries.• I ensured exceptional customer service and satisfaction, and managed a high volume of client calls.• I resolved consumer complaints in a fast and accurate manner.• I attended and led meetings with customers to give reports and discuss the status of ongoing projects• Was open to customer-idea contribution that was used to generate new business opportunities (a particular idea from a customer helped fill in a gap in the company’s logistics and generated more profits for the company).• Was responsible for organizing calls, meetings, and interactions between management and customers.• Assisted the product development team in the development of new products, based on feedback from customers.• Served as customer experience specialist in the build of chatbot systems for Facebook, Web and WhatsApp, leading to 10% reduction in call centre complaints.• Due to my attention to customer feedbacks, customer adoption rate increased by 17% in the second quarter of 2014.• Received numerous positive feedbacks from satisfied and happy customers
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Education
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2019 - 2020
Waterford Institute of Technology
Master of Science - MS, Business (Management stream) -
2006 - 2010
Covenant University
Bachelor's degree, Economics
Community
