Information Technology Support Engineer

• Apr 2023 - Present

Customer Service Representative

• Oct 2020 - Apr 2023

Assisted the HSE by taking inbound queries as well as making outbound calls from the general public during the COVID-19 pandemic in order to answer any queries and support our clients in overcoming any challenges faced. Conducted administration tasks related including completing bookings for PCR testing, investigating and resolving any delayed results as well as ensuring a consistently high level of data integrity was maintained with regards to client personal details. Currently assisting the Residential Tenancies Board through as a vendor via inbound contact from landlords, tenants, solicitors and agents. Also working closely with different departments. Show less

Mechanic

• Apr 2016 - Aug 2019

Performing authorised servicing on trucks and heavy machinery to ensure they are fit for commercial use. Including: checking wheel bearings, adjusters, break chambers, pads or discs, wiring, lights, etc. Cutting steel, welding, operating a forklift, refurbishing trucks and trailers as well as maintaining a high standards of hygiene and cleanliness within the garage daily. Performing authorised servicing on trucks and heavy machinery to ensure they are fit for commercial use. Including: checking wheel bearings, adjusters, break chambers, pads or discs, wiring, lights, etc. Cutting steel, welding, operating a forklift, refurbishing trucks and trailers as well as maintaining a high standards of hygiene and cleanliness within the garage daily.

Web Developer

• Jan 2016 - Jan 2017

Developed a website, which enabled artists to exhibit their work online and fulfilled their requests in regards to the visual aspect of the website. Assisted in developing social media accounts for customers, such as: a website for a hotel (which enabled guests to check in/out via the website, enquire about availability and provided extensive information about the hotel itself) Learned to write codes, encryptions and work with programming languages Developed a website, which enabled artists to exhibit their work online and fulfilled their requests in regards to the visual aspect of the website. Assisted in developing social media accounts for customers, such as: a website for a hotel (which enabled guests to check in/out via the website, enquire about availability and provided extensive information about the hotel itself) Learned to write codes, encryptions and work with programming languages