Emergency Medical Technician

• Jul 2021 - Present

Amazon Delivery Driver

• Sep 2019 - Jun 2021

Tour Manager

• Mar 2019 - Aug 2019

Deader than Dead Tour Deader than Dead Tour

Front Desk Manager

• Feb 2018 - Jun 2019

Alamo/Riverwalk Alamo/Riverwalk

Front Desk Agent

• Jun 2016 - Aug 2017

Medical Center North JOBS AND DUTIES OF OUR FRONT DESK AGENTS INCLUDE BUT ARE NOT LIMITED TO: -Check-in and check-out hotel guests in a confident, professional, and friendly manner. -Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance. -Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. -Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. -Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals. -Complete all items as listed on shift checklists. -Bucket checks to be performed by each shift to verify data as it pertains to: 1. Guest name, 2. Guest address, 3. Room rate, 4. Date of departure, 5. Number of guests in room, and 6. credit card imprint. -Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip. -Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,credit card, and check transactions during a given shift. -Issue guest safety deposit boxes as requested. -Communicate service and amenities of the hotel to guests. -Communicate VIP arrivals to designated personnel for escort and delivery of amenities. -Take, record and relay messages accurately, completely and legibly. -Accept and record wake-up call requests. -Welcome and Enroll members of our IHG Rewards Club Program Show less

Librarian Student Assistant

• Aug 2015 - May 2016

-Charges books, magazines and other library holdings in and out at the circulation desk and collects fines using an automated circulation system. -Replaces books, magazines and other library holdings on shelves according to numbering sequences. -Discharges incoming library materials using an automated circulation system and inspects them for damages. -Performs routine library computer functions. -Operates a variety of standard office and library machines. -Performs routine book maintenance and processing including pasting date due stickers, typing spine labels and covering books. -Answers telephones and provides routine information or refers and transfers calls. -Assists in assuring accurate library shelving by shelf-reading and reshelving of materials, as needed. -Performs related work as required. Show less

Brand Ambassador

• Aug 2012 - Dec 2015

• Study the company’s marketing goals and objectives and organize trade initiatives • Plan and implement awareness creating programs to reach out to potential customers • Indulge in outreach programs to involve existing customers into the company’s offerings • Work with the sales and marketing departments to understand the company’s goals and missions • Develop marketing ideas and record and maintain client preferences • Represent company and its products and services to the media and customers in a positive manner • Relay customer feedback to the company in anticipation of improving products and services • Generate ideas to maximize sales to achieve or exceed sales goals • Develop and maintain strong communication with buying offices and customers • Conduct product training and handle inventory preparation initiatives • Assist in creating and installing marketing displays and ensuring that brand advertising material is placed in a strategic manner • Act as the face of the company at seminars, media screenings and marketing conferences • Monitor brand movement, pricing and distribution penetration • Build and sustain business relationships with key accounts within assigned areas • Organize events such as consumer sampling, concerts, after-parties and movie premiers Show less

Guest Services Associate

• Mar 2015 - Aug 2015

Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. Show less

Front Desk Agent

• Sep 2014 - Mar 2015

Greets all guests upon arrival and ensures a fast, efficient check-in process including verification of customer’s identification, credit and payment for stay, assigning room keys, and arranging for escort if needed. Answers inquiries pertaining to hotel services and amenities, registration of guests, area dining and entertainment, and travel directions. Takes messages and ensures their prompt delivery. Handles all incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room or facility. Reviews accounts and charges with guests during the check out process. Handles all in-house calls and communicates guest comments, complaints, and requests to the appropriate departments and managers. Arranges tours, taxis or other transportation, or restaurant reservations for guests upon request. Arranges storage and delivery of incoming packages, facsimiles, luggage, and mail. Carries out specified duties in the event of a fire alarm, bomb threat, guest or employee medical emergency, or system failure. Manages wake-up calls and ensures their timely delivery according to prescribed procedure. Provides outstanding guest service. Arrives for scheduled shift on time. Knowledge and Critical Skills/Expertise Demonstrates aggressive hospitality skills, which include: Smile and greet every guest Speak to the guest in a warm, friendly and courteous manner Display genuine and enthusiastic interest in the guest, pay complete attention Anticipate guest needs and be flexible in responding to them Be knowledgeable about your job LEARN to take ownership of guest problems and resolve them Well presented; is well groomed and can conform to the hotel’s dress code Communicates well with others Good organization skills Is flexible and has what it takes to get the job done Must be a self-starter and be able to work with minimum supervision Possesses a total commitment to guest satisfaction Show less

Front Desk Agent

• Sep 2014 - Mar 2015

Greets all guests upon arrival and ensures a fast, efficient check-in process including verification of customer’s identification, credit and payment for stay, assigning room keys, and arranging for escort if needed. Answers inquiries pertaining to hotel services and amenities, registration of guests, area dining and entertainment, and travel directions. Takes messages and ensures their prompt delivery. Handles all incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room or facility. Reviews accounts and charges with guests during the check out process. Handles all in-house calls and communicates guest comments, complaints, and requests to the appropriate departments and managers. Arranges tours, taxis or other transportation, or restaurant reservations for guests upon request. Arranges storage and delivery of incoming packages, facsimiles, luggage, and mail. Carries out specified duties in the event of a fire alarm, bomb threat, guest or employee medical emergency, or system failure. Manages wake-up calls and ensures their timely delivery according to prescribed procedure. Provides outstanding guest service. Arrives for scheduled shift on time. Knowledge and Critical Skills/Expertise Demonstrates aggressive hospitality skills, which include: Smile and greet every guest Speak to the guest in a warm, friendly and courteous manner Display genuine and enthusiastic interest in the guest, pay complete attention Anticipate guest needs and be flexible in responding to them Be knowledgeable about your job LEARN to take ownership of guest problems and resolve them Well presented; is well groomed and can conform to the hotel’s dress code Communicates well with others Good organization skills Is flexible and has what it takes to get the job done Must be a self-starter and be able to work with minimum supervision Possesses a total commitment to guest satisfaction Show less

Front Desk Supervisor/ Night Audit

• Aug 2013 - Sep 2014

-Assists room charges and taxes to guest accounts. -Processes guest charges voucher and credit card vouchers. -Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. -Transfer charges and deposits to master accounts. -Checks to see that all charges are assigned to the appropriate departments. -To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system. -To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing. -Prints up and files reservations for the next business day. -Verifies all account postings and balances. -Verifies that room rates are correct and posts those rates to guest accounts. -Monitors the current status of coupon, discount, and other promotional programs. -Is able to function as a front desk agent especially in terms of check-in and check-out procedures. -Tracks room revenues, occupancy percentages, and other front office statistics. -Prepares a summary of cash, check, and credit card activities. -Summarizes results of operations for management. -Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. -Prepare of End of day procedure. -Follow the End of Day / Night Audit Checklist (Must Read !). -Must have complete knowledge of emergency procedures. -Balance the day’s charges, making corrections as necessary. -Performs wake-up calls. -Run end of day process in property management software (PMS). -Understand principles of auditing, balancing, and closing out accounts. -Knows how to operate PMS, typewriters, and other front office equipment's. -Respond to guest needs, special requests and complaints and alert the appropriate manager. Show less