Branch Manager (Chester)

• Jun 2023 - Present

I am the new Branch Manager for the Chester branch of Key Care & Support. Key Care & Support is the Nurse owned agency of choice for nurses and support staff in the North West. Established in 2007, now in its 16th year, and proud of everything we have achieved so far. We provide temporary staffing support to NHS, Care homes and supported living services. I am the new Branch Manager for the Chester branch of Key Care & Support. Key Care & Support is the Nurse owned agency of choice for nurses and support staff in the North West. Established in 2007, now in its 16th year, and proud of everything we have achieved so far. We provide temporary staffing support to NHS, Care homes and supported living services.

Senior Client Account Manager

• Apr 2016 - Present

Operation Outcome Tester

• Sep 2013 - Apr 2016

Outcome testing the decisions reached in relation to single premium loan and regular premium payment protection insurance complaints in line with FCA guidelines and against defined criteria. Reviewing the explanation of the outcome reached in Final Response Letters. Identifying breaches of regulatory requirements in the original assessment of the complaint. Outcome testing the decisions reached in relation to single premium loan and regular premium payment protection insurance complaints in line with FCA guidelines and against defined criteria. Reviewing the explanation of the outcome reached in Final Response Letters. Identifying breaches of regulatory requirements in the original assessment of the complaint.

Complaint Handler

• Jan 2013 - Sep 2013

Responsibilities included:- • To follow strict guidelines set out by LTSB to ensure the fairest outcome for both customer and company. • To adhere to confidentiality when it comes to company working practices and customer information. • To remain professional at all times during customer phone calls. • To work to a high standard at all times while ensuring all targets are met on a daily basis. Responsibilities included:- • To follow strict guidelines set out by LTSB to ensure the fairest outcome for both customer and company. • To adhere to confidentiality when it comes to company working practices and customer information. • To remain professional at all times during customer phone calls. • To work to a high standard at all times while ensuring all targets are met on a daily basis.

Business Development Manager

• Sep 2012 - Jan 2013

Responsibilities included:- • Management of CRM database (ZOHO) to track current and potential clients. • To actively prospect clients through the generation of interest using social media sites such as Facebook, Twitter and LinkedIn. • To create emails to send out in bulk to potential customers. • To actively prospect new clients using cold-calling techniques. • To hit targets set daily including call quantity and appointments made. Responsibilities included:- • Management of CRM database (ZOHO) to track current and potential clients. • To actively prospect clients through the generation of interest using social media sites such as Facebook, Twitter and LinkedIn. • To create emails to send out in bulk to potential customers. • To actively prospect new clients using cold-calling techniques. • To hit targets set daily including call quantity and appointments made.

Production and Account Manager

• Jan 2004 - Aug 2009

Throughout my career at PBA my job role changed dramatically to allign my services with the needs of the company. It began with production and book keeping and ended with the management of print and client accounts. This involved liasing with customers to tailor a product that would satisfy the individual needs of their customer base.It was through this position that I gained an interest in marketing and returned to university. Although I left to do university I returned to employment on a part time basis to ease the transition and pass on my unique knowledge. Show less

Outbound Telesales Consultant

• Sep 2000 - Jun 2002

To call current customers to assist with the provision of new loans by establishing requirements through rapport building conversations. To take customers through the application process while adhering to the legal requirements. To hit targets set each month regarding phone calls made, time spent on phone calls, loan amounts and loan insurance. To call current customers to assist with the provision of new loans by establishing requirements through rapport building conversations. To take customers through the application process while adhering to the legal requirements. To hit targets set each month regarding phone calls made, time spent on phone calls, loan amounts and loan insurance.