Manager, Hazardous Materials

• Jan 2023 - Present

Senior Manager – Dangerous Goods

• Jun 2015 - Dec 2022

Charged with ensuring safe transport of dangerous goods by strictly adhering to IMDG Code, 49CFR, and TDG regulations, along with applicable procedures, best practices, and guidelines. Plan full range of functional staff trainings, maintaining accurate records.Key Achievements• Play critical leadership role in management and monitoring of incident responses, mitigation, and resolution using logical and system approach.• Deliver supervision and coaching, as well as workflow management to up to 14 staff with goal of maximizing performance and safety. Leverage active listening and analytical skills to quickly identify and resolve team problems and issues. Understand and respect capabilities of team members.• Demonstrate expertise and ability to operate under pressure in managing business recovery and continuity of operations processes.• Track record for making sound decisions, even in ambiguous situations through use of established standards and guidelines. Possess flexibility needed to adjust decisions based on evolving circumstances.• Assumed operations leadership over past 2.5 years as result of department director’s and co-senior manager’s absence due to retirement and structural reorganization.• Contributed significantly to development of remote working pilot project in response to COVID pandemic, as well as providing leadership as workforce transitions back to office environments and hybrid schedules.• Played critical role in integration and automation of new service center in Georgia, as well as dangerous goods knowledge center in Poland. Ensured comprehensive training for staff at both locations. Show less

Manager - Business Systems Operations

• Jul 2009 - May 2015

Guided operations for proprietary systems, including staff supervision, training, and coaching. Ensured system compliance with corporate requirements through management of training systems. Planned, developed, and evaluated user trainings, making updates as needed.Key Achievements• Strengthened decision making efforts of executive leadership by acquiring relevant data and meeting goals and targets for monthly benchmark reports. • Orchestrated performance of quarterly enhancement testing, supporting user input and post-test feedback.• Improved department productivity by participating in process audits. Show less

Manager - Hazardous Materials Operations

• Sep 2003 - Jun 2009

Managed hazardous materials operations with focus on safe transport of goods in compliance with regulatory and procedural requirements. Guided workflow and performance of dangerous good coordinators through training and supervision. Performed risk evaluations and handled special/sensitive shipments. Resolved service failures.Key Achievement• Approved dangerous goods bookings, verified stowage, oversaw incident management, and created/maintained vessel files. Served as back-up to hazardous materials compliance manager. Show less

Dangerous Goods Coordinator

• Apr 2001 - Aug 2003

Entered/approved hazardous materials bookings, verifying correct vessel stowage for dangerous goods containers. Maintained vessel files. Key Achievement• Demonstrated meticulous attention to detail in preparing hazardous materials summaries for ship planners and liaising with shipping partners to ensure safe transportation of goods.

Customer Relations Coordinator – Export

• Aug 1998 - Apr 2001

Gathered client data to generate bookings and provided rate requests using tariff and matrix systems. Maintained accurate rate and booking files. Monitored commodity status to ensure proper arrival at origin and destination.Key Achievement• Delivered exceptional customer service and support to international client base, troubleshooting and resolving problems.

Various Positions

• Apr 1989 - Apr 1998

• Staffing Coordinator, MANPOWER INC. – Facilitated recruitment and placement of temporary staff, as well as managing HR functions for 100+ temporary staff, including interviewing, skill evaluations, background screenings, compensation offers, benefits administration, and job counseling. Maintained corporate accounts and solicited new business. • Import Coordinator (Temporary employment position), HAPAG-LLOYD (AMERICA) LLC - Tracked transport of commodities for international client base. Provided documentation to ensure regulatory compliance. Maintained client satisfaction through freight expediting, quality assurance, and problem resolution. • Assistant Manager & Sales Associate, HERMAN’S SPORTING GOODS – Guided daily operations for retail store, including inventory control and payroll, as well as staff supervision, training, and scheduling. Delivered outstanding service and support to customers in identifying product solutions for their specific needs. Introduced productivity and revenue models. Show less