Experience

Konica Minolta Business Solutions India Pvt. Ltd.

• India
• IT Services and IT Consulting
• 700 & Above Employee

• National Operations Manager



Konica Minolta Business Solutions India Pvt. Ltd.

• India
• IT Services and IT Consulting
• 700 & Above Employee

• National Technical operations Manager - PP (DC)

  • Jun 2015 - Present

  • Driving various programs for customer satisfaction (ICCP, PCS, Pending call review, Customer satisfaction survey, Weekly and Monthly review meetings with RSMs)• MSL and SSL Planning and monitoring (Nationally and Branch).• Material productivity and Print volume growth monitoring.• Supporting escalated calls from Specialists and RSMs• Understanding customer’s need and finding solutions for manufacturing problems.• Manpower planning and executing according to sales projections and geographical• Planning and executing for Soft skill training and technical training• Engineer Retention programs• Negative margin analysis and profitability program• Pre planning for Installation to ensure Nil DNI.



Monotech Systems Limited®

• India
• Business Supplies & Equipment
• 300 - 400 Employee

• General Manager

  • Jan 2006 - May 2015

  • Handled multiple products of digital printers (Konica Minolta, Oce, Xante, Nipson & Xeikon). • Installation and Troubleshooting the Products.• Provided necessary support to the Customer and attain customer Satisfaction.• Preparing product Demonstration Support to Sales for the New Prospects.• Providing Technical input to Sales Team• Providing Technical support to escalated calls• MSL and SSL Planning and monitoring (Nationally and Branch level) for consumables and spare parts.• Material productivity and Print volume growth monitoring.• Cost controlling in spares and consumables.• Collecting Feedback and suggestions from customers to improve the equality of support.• Ensuring maximum level of Customer Satisfaction (Achieved more than 90% in Customer satisfaction surveys conducted by Konica Minolta (3 consecutive years)



Ess Dee Nutek Infinities Pvt Ltd.

• Printing Services
• 1 - 100 Employee

• National Service Manager

  • Apr 2004 - Apr 2006

   Installation and Troubleshooting the Products.• Provided necessary support to the Customer and attain customer Satisfaction.• Preparing product Demonstration Support to Sales for the New Prospects.• Providing Technical input to Sales Team• Providing Technical support to escalated calls• MSL and SSL Planning and monitoring (regionally) for consumables and spare parts.• Controlling and coordinating with the entire service engineers for south zone. Exclusively dealt with AMC and general service of Solvent printers, Photographic printers, Engravers, routers and plotters. • Undergone techno-management training in china and Korea representing Ess Dee Nutek Infinities Pvt. Ltd. For CNC, laser engravers and solvent printers



Tetracon engineering Sdn Bhd

• Electrical Engineer

  • Apr 2001 - Mar 2004

   1) Handled electrical and instrumentation projects and also engaged in Computer Hardware and Software Servicing. Planning and Monitoring of all Electrical Maintenance works, Installation of Electrical Panel Boards Servicing the PCBs of Air Compressors (Ingersoll-Rand), Air Conditioners, Hydraulic Pressing machines, Generators. Logistics data managing using computer (Microsoft Acess).  Supervising of all Instrumentation works (in HT and LT), Maintenance of electrical Equipments likes welding Machines and Grinding Machines.



National Panasonic

• Service Engineer

  • Apr 2000 - Mar 2001

  Servicing of home appliances like Televisions, Tape Recorders, ACD/ VCD Players, Washing Machines and Microwave Ovens. Servicing of home appliances like Televisions, Tape Recorders, ACD/ VCD Players, Washing Machines and Microwave Ovens.