Experience

Schlesinger Group

• United States
• Market Research
• 300 - 400 Employee

• Account Manager

  • Nov 2014 - Present



Paws Here, Inc.

• Operations Manager

  • Jul 2012 - Nov 2014

  • Managed 16 employee dog daycare facility with yearly revenue of $1M.• Directed all marketing initiatives.• Developed training manuals and all HR collateral.• Maintained social media accounts.• Created direct mail campaigns.• Implemented customer rewards initiatives. • Managed 16 employee dog daycare facility with yearly revenue of $1M.• Directed all marketing initiatives.• Developed training manuals and all HR collateral.• Maintained social media accounts.• Created direct mail campaigns.• Implemented customer rewards initiatives.



Bernett Research

• Independent Marketing Consultant

  • Jun 2012 - Dec 2012

  Designed and implemented email marketing campaigns.Developed and published content.Prepared bids for qualitative market research projects.Business development, new and existing clients. Designed and implemented email marketing campaigns.Developed and published content.Prepared bids for qualitative market research projects.Business development, new and existing clients.



Happy Pets of Carolina

• Owner/Operator

  • Jul 2008 - Mar 2011

  Opened first 24/7, cage-free doggie daycare & overnight kennel; Success marked by 95% repeat customer rate.Designed all marketing materials and customer communications.Implemented customer rewards initiatives. Opened first 24/7, cage-free doggie daycare & overnight kennel; Success marked by 95% repeat customer rate.Designed all marketing materials and customer communications.Implemented customer rewards initiatives.



Focus On Boston

• United States
• Market Research
• 1 - 100 Employee

• Director Of Operations And Business Development

  • Jan 2006 - Jul 2008

  Brought in a variety of new accounts including Ford Motor Company and Anheuser- Busch, which came to represent 15% of annual revenue. Expanded our project load from Boston only to national recruiting and fielding projects. Identified new business opportunities within existing accounts resulting in a 20% increase in revenues from these accounts. Lead all aspects of client engagements from pricing, scheduling, planning and design to delivery of results.Established a company-wide database used to track customer history and preferences.Developed proposals and research design.Managed all fieldwork suppliers with respect to quality, cost and timing.

• Senior Operations Manager

  • Jan 2002 - Dec 2005

  Streamlined operations of a 32-station outbound call center. Managed all Employee Relations functions.Trained new project managers and staff.Updated respondent recruiting process through the use of our website, email and social media.Initiated vertical growth by bypassing third party vendors. Established professional corporate culture.Developed Employee Motivation Programs to maintain positive morale, teamwork and retention.Modernized facility and installed Windows Small Business Server. Managed direct mail projects.

• Project Manager

  • Aug 2000 - Dec 2001

  Recruited and managed market research projects while meeting strict deadlines and budget requirements. Monitored study performance in terms of schedule, quality control and client expectations.Increased staff productivity by establishing accountability and improving training procedures.



Hertz Local Edition

• United Kingdom
• Advertising Services
• 400 - 500 Employee

• District Manager

  • Jan 1998 - Aug 2000

  Progressed from Branch Manager in Training to District Manager in less than 12 months.Managed operations, safety training, sales and marketing, employee relations and general business management. Progressed from Branch Manager in Training to District Manager in less than 12 months.Managed operations, safety training, sales and marketing, employee relations and general business management.



Agency Rent-A-Car

• District Sales Manager

  • May 1993 - Dec 1997

  Served as lead manager of the southeastern MA/RI district, the youngest District Manager in Agency's history. Managed the largest (10 offices) and most profitable district in the Northeast Region. Managed operations, sales and marketing, staff development, and general business management. Served as lead manager of the southeastern MA/RI district, the youngest District Manager in Agency's history. Managed the largest (10 offices) and most profitable district in the Northeast Region. Managed operations, sales and marketing, staff development, and general business management.