Account Manager

• Dec 2021 - Present

Client Services & Training Coordinator

• Mar 2016 - Dec 2021

• Manage new and existing accounts, ensuring client success utilizing our award winning substance abuse prevention program designed for schools, families and communities. • Drive retention, adoption, and usage within key accounts: serving as an expert to address client needs. • Oversee all incoming leads and contacts related to my assigned territories. With the goal to foster and grow relationships with clients by providing exceptional and personalized service via phone and email. • Co-run multiple social media pages (Facebook & Twitter) - responsible for content creation to build brand awareness. Assist day to day operations to ensure brand consistency and drive follower engagement. • Prepares monthly marketing data reports showing metrics and insights across social media platforms. • Responsible for the planning and execution of roughly 40 trade shows and conferences throughout the country, ensuring registration and event logistics are fulfilled. • Coordinator within the online training department, utilizing a learning management system, scheduling up to 40 courses a month, involving 100-500 participants on a global scale, for an award winning drug prevention program. • Provide excellent customer service by diagnosing and problem solving any technical issues for clients across the suite of our products. • Collaborate with a team of 8 trainers who assist in facilitating online trainings. • Led the introduction of a new management system to streamline the process of tracking registrations, payments, cancellations, and archiving for our online training department. • Review all components of the client’s progress and ensure that their work is completed to satisfaction in order to report out on their progress to our point of contact.

Head Coaching Instructor

• Oct 2012 - 2016

• Headed several basketball and soccer programs with team sizes up to 20 • Taught an essential understanding of the fundamental skills and rules of the game which translated to life lessons off the court • Headed several basketball and soccer programs with team sizes up to 20 • Taught an essential understanding of the fundamental skills and rules of the game which translated to life lessons off the court