Joseph Rousseau

Law Enforcement at Rochester Police Department
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Contact Information
us****@****om
(386) 825-5501

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Credentials

  • Forensic Polygraph Examiner
    New England Polygraph Institute
    Jan, 2010
    - Nov, 2024
  • Certified Law Enforcement Officer
    NH Police Standards and Training
    Jan, 2005
    - Nov, 2024

Experience

  • City of Rochester, New Hampshire
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Law Enforcement
      • 2005 - Present

      Conduct criminal investigations balancing an average of 23 cases simultaneously. Areas of specialization include cyber crimes, complex financial and insurance fraud. -Review, research and formulate case strategies. -Document and maintain detailed case reports. -Coordinate case reviews with prosecuting Attorney. -Assigned escalated high profile cases. -Conduct Background Investigations. -Perform Forensic Polygraph examinations. -Established a system of auditing that resulted in more successful prosecutions. -Programed alternative resources for records retrieval, resulting in increased efficiency and usable evidentiary data. -Standardized and created an end user program to aid officers in the preparation of Search Warrants, resulting in decreased evidence suppression.

  • Great Works Internet
    • Biddeford, Maine
    • Customer Support Analyst / CSS Team Leader
      • 2002 - 2005

      Maintained and reported call center metrics and employee performance using raw data retrieved from multiple sources. Supervised a Customer Support Service call center team, monitoring performance of team members and providing feedback and training where necessary. - Created custom reports from data stored in call tracking system used to manage the call center’s productivity and efficiency. - Assisted Team Leaders to identify areas of for improved performance and efficiency. - Organized and distributed shift duties and department projects exceeding deadlines for customer product roll-out. - Coordinated staffing to ensure adequate coverage of inbound call queues reducing customer wait times under 5 minutes.

  • Newmarket International
    • Portsmouth, NH
    • Technical Support Team Leader
      • 1997 - 2001

      Trained, mentored and supervised front line support technicians, resolving escalated issues when necessary. Troubleshot software, hardware and network related issues in a fast-paced, mission critical environment. - Achieved an average of 90% success on a 2-minute limit for call wait times. - Designed and implemented computer based training tutorials and testing tools for team members. - Manipulated and updated client data remotely for optimal performance. - Identified, documented and coordinated solutions for software issues while working closely with Development to ensure timely corrections were completed to customer expectations. - Contributed to documenting solutions in a vast knowledge base consisting of many software products.

Education

  • NH Community Technical College
    Computer Sciences
    1994 - 1997

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