Joseph Rodgers
Cloud Administrator at GDT - General Datatech- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA Security+
CompTIAMay, 2017- Nov, 2024 -
CompTIA Security+
CompTIAMay, 2017- Nov, 2024 -
CompTIA Security+
CompTIAMay, 2017- Nov, 2024
Experience
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GDT - General Datatech
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Cloud Administrator
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Jan 2022 - Present
Serves as the AWS Computer and Store Cloud Administrator for the Army Enterprise IT as a Service (EITaaS) Cloud initiative. Serves as a member of a small team consisting of 7 personnel (1 Lead Engineer, 1 Cloud Governance, 2 Cloud Engineers, 3 Cloud Administrators). Principle duties include Compute and Store management of two AWS Regions, 42 VPCs, 13 Applications, 200+ EC2 Instances, 40 RDS instances, and 400 EBS volumes. AWS Responsibilities also include working knowledge of AWS Security Hub, Cloud Watch, EC2, Lambda, AMI Management, S3, RDS, VPC, Route 53, Direct Connect, CloudTrail, Athena Analytics, IAM, Secrets manager, GuardDuty, Inspector, Cert Manager, Key Management Service. Some additional duties include: • Operate ServiceNow (SNOW) Cloud Management Platform module to allow end-user provisioning of basic AWS services and governance reporting • Integrate AWS components with existing Microsoft Active Directory hosted outside of AWS • Integrate AWS Management Console to manage private AWS GOV Cloud environment • Integrate with customer NOC and SOC • Collect all log data required for Army compliance reporting; store for 365 days • Operate Lambda functions to collect and collate log data to S3 • Operate AWS components of DoD SCCA, to IL-5 / IL-6 standards • Operate AWS VPCs, networking services, EC2 services (e.g., Window server patching, RHEL7 Server patching), EBS volumes, S3 buckets for program use • Operate AWS components provisioned by end-users through CMP • Provide Tier2+ for all AWS services provisioned by GDT, by end-users, and those established for program use • Participate in CSSP reporting and SOC activities, to include POA&Ms • Follow all infrastructure security policies • Provide input to supervisor for process change, enterprise system priorities and team goals • Ensure all troubleshooting procedures are documented according to approved standards Show less
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GDT - General Datatech
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Office 365 Tier II NOC Support Tech
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Jan 2021 - Jul 2021
Customer Supported: Department of the Army – Contract Lost Funding • Supported 1.4 million U.S. Army personal on a secure private tenant of Office 365 applications: TEAMS, Exchange Server, SharePoint Server, OneDrive Sync, OneNote and Office Suite. • Provided support to Army Enterprise Service Desk (AESD), monitored the Office 365 tenants monitor and tested performance for potential bottlenecks, identified possible solutions, and worked with Tier 3 counterparts to resolve issues addressed to client connectivity, client software distribution, and mobile installation issues • Managed inbound and outbound calls, emails, and voicemails from customers • Opened tickets, assisted customers, and resolved problems in a professional and timely manner • Managed multiple DOD Conference Lines to ensure they were operable Show less
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Take2 Technologies
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India
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Technology, Information and Internet
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1 - 100 Employee
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Office 365 NOC Support Tech, Tier II
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Sep 2020 - Jan 2021
Customer Supported: Department of the Army – Contract Lost Funding • Supported 1.4 million U.S. Army personal on a secure private tenant of Office 365 applications: TEAMS, Exchange Server, SharePoint Server, OneDrive Sync, OneNote and Office Suite. • Provided support to Army Enterprise Service Desk (AESD), monitored the Office 365 tenants monitor and tested performance for potential bottlenecks, identified possible solutions, and worked with Tier 3 counterparts to resolve issues addressed to client connectivity, client software distribution, and mobile installation issues • Managed inbound and outbound calls, emails, and voicemails from customers • Opened tickets, assisted customers, and resolved problems in a professional and timely manner • Managed multiple DOD Conference Lines to ensure they were operable Show less
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Zolon Tech Inc.
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United States
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Software Development
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300 - 400 Employee
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Desktop Support Tier II
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Sep 2018 - Aug 2020
Customer Supported: Fort Detrick, Department of the Army • Supported 675+ US Army personnel at Fort Detrick • Managed inbound and outbound calls, emails, and voicemails from customers • Provided technical assistance and guidance on how to use web-based solutions • Opened tickets, assisted customers, and resolved problems in a professional and timely manner • Coordinated with team members and other service support groups to effectively resolve incidents and requests • Provided Tier II technical support and service restoration for daily operations and project efforts • Solved incidents on standard systems and assist in providing Tier III support on exception or specialty systems, which may include but not limited to: installs, configuration, customizing, troubleshooting, upgrades, integrations, and maintaining systems, software, workstations, printers, and handheld devices Show less
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UCS
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Desktop Support Tier II
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Jul 2018 - Sep 2018
Customer Supported: Fort Detrick, Department of the Army • Supported 675+ US Army personnel at Fort Detrick • Managed inbound and outbound calls, emails, and voicemails from customers • Provided technical assistance and guidance on how to use web-based solutions • Opened tickets, assisted customers, and resolved problems in a professional and timely manner • Coordinated with team members and other service support groups to effectively resolve incidents and requests • Provided Tier II technical support and service restoration for daily operations and project efforts • Solved incidents on standard systems and assist in providing Tier III support on exception or specialty systems, which may include but not limited to: installs, configuration, customizing, troubleshooting, upgrades, integrations, and maintaining systems, software, workstations, printers, and handheld devices Show less
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Seneca Resources
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Network Technician
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Jan 2017 - Sep 2018
• Support Reston and Richmond offices with general help desk needs such as setting up new hires, updating passwords and troubleshooting issues with Microsoft Office 365 • Ground-up design of network security by installing and maintaining smart switch network for 25+ users (including data and VoIP) and securing unused ports • Create and maintain equipment acknowledgement forms and equipment log for all employees • Ensure all computers are up to date on AVG anti-virus, security patches, email spam filters and other security monitoring • Investigate arising incidents caused by malicious activities and identified false positives Show less
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Telos Corporation
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United States
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Computer and Network Security
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400 - 500 Employee
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Help Desk Technican II
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Nov 2017 - Apr 2018
• Manage inbound and outbound calls, emails, and voicemails from customers • Provide technical assistance and guidance on how to use web-based solution • Open tickets and assist customers and resolve problems in a professional and timely manner • Document, track, monitor and follow up on problems/inquires to ensure resolution in a timely manner • Manage inbound and outbound calls, emails, and voicemails from customers • Provide technical assistance and guidance on how to use web-based solution • Open tickets and assist customers and resolve problems in a professional and timely manner • Document, track, monitor and follow up on problems/inquires to ensure resolution in a timely manner
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Education
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2015 - 2017
Blue Ridge Community and Technical College
Associate of Arts and Sciences - AAS, Cyber Security, Information Technology
Community
