Joseph Rivera, MBA

Manager, Customer Success at Diligent
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area
Languages
  • English Native or bilingual proficiency
  • Spanish Limited working proficiency

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Bio

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Credentials

  • Diligent Change Agent 2022-2023
    Diligent
    Aug, 2023
    - Nov, 2024
  • Winning by Design - Customer Success Certification Course (G1)
    Winning by Design
    May, 2021
    - Nov, 2024

Experience

  • Diligent
    • United States
    • Software Development
    • 700 & Above Employee
    • Manager, Customer Success
      • Aug 2022 - Present

    • Team Lead, Customer Success
      • Jan 2022 - Aug 2022

    • Customer Success Manager
      • Feb 2019 - Jan 2022

    • Junior Customer Success Manager
      • Aug 2017 - Feb 2019

  • McGraw Hill
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Digital Sales Coordinator
      • Aug 2015 - Aug 2017

  • MediaRadar, Inc.
    • United States
    • Market Research
    • 100 - 200 Employee
    • Inventory Assistant
      • Aug 2013 - Jul 2015

  • The New York Public Library
    • United States
    • Libraries
    • 700 & Above Employee
    • Office Aide
      • May 2008 - Aug 2013

    • Library Page
      • Oct 2004 - May 2008

Education

  • Arizona State University
    Bachelor of Science (BS), Sociology
  • SUNY Polytechnic Institute
    Master of Business Administration - MBA, Technology Management
    2018 - 2019

Community

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