Project Manager

• May 2020 - Present

Assistant Branch Manager

• May 2018 - Apr 2020

Management of Customer Service and Operations• Mange the efforts of Branch employees in providing a high level of customer service, including management of rental counter, customer flow, and telephone service, as well as training by example. • Develop and maintain Branch operational plan• Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems. • Manage overall branch operations in absent of and/or request of the Branch Manager.Human Resource Management • Supervise, mentor, train, coach, evaluate and develop staff.• Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance. • Prepare effective and timely employee reviews and participate in the review process.• Administer and recommend disciplinary action, promotions, transfers and/or other personal actions. Sales and Marketing/Financial Performance• Develop, plan and actively participate in branch sales and marketing efforts to increase business.• Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment. • Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts & recommending accounts to collections. • Supervise and train other employees regarding branch receivables.Fleet Management and Maintenance• Evaluate fleet mix and utilization.• Manage fleet for rentals.• Ensure adherence to deletion policy.• Ensure completion of daily unit reconciliation.• Mange vehicle preventative maintenances, manufactures’ recalls, breakdowns and accident damage.

Managers Assistant

• May 2017 - May 2018

• Set goals on a daily, weekly and monthly schedule to attain for all employees• Train and develop employees daily in the branch• Make sure customer service is top priority and a way of life• Market effetely and efficiently in branch area to hit grow goals• Time management is a key component to daily successes• Drive performance daily to reach highest expectations • Be a constant leader to all employees and lead by example • Able to manage tough situations properly and professionally

Branch Account Manager

• Oct 2015 - May 2018

• In charge of all corporate accounts in the West Warwick location• Ensure we exceed end of month goals as well as personal goals for the branch• Organize and attend Sales and Service meetings with our corporate accounts• Be creative in ways to bring in new clients and business partners/accounts, as well to grow existing accounts at the branch

Management Trainee

• Jun 2015 - May 2017

• Able to sell products on daily basis to produce a profit • Making sure each and every customer is completely satisfied• Being able to work under pressure and handle large amounts of responsibilities • Being able to work long hours and possibly even overtime to get day to day functions done• Manage time effectively and efficiently

Head Coach Girls Track & Field

• Mar 2015 - May 2015

Responsible for all the throwers of both the boys and girls. Teach the athlete's the proper technique and form. While, also teaching them about leadership and responsibility. Responsible for all the throwers of both the boys and girls. Teach the athlete's the proper technique and form. While, also teaching them about leadership and responsibility.

Produce Supervisor

• May 2014 - May 2015

I am mainly responsible for the diced potato line and only the diced potato line. I handle all of the orders throughout the day and make sure all the machines are running properly and make sure all the line workers are properly sanitized and working efficiently. I also am responsible for the product yields at the end of the day in which I take the starting product and divide it by the end product and see how much waste we had at the end of the day.

Produce Supervisor Intern

• Apr 2014 - May 2014

My responsibilities at this Intern position were too shadow and learn everything about the diced potato line in addition to learning about different things I would have to check in the factory. For example this included water samples, trailer temperatures, break times, building maintenance and all managerial roles that would be expected of me. I also learned how to run product yields on the diced potato line to ensure that the company was making the most profit it could while also selling a high quality product.

Sanitation/Production Worker

• Jul 2008 - Apr 2014

I clean and inspect the surrounding areas where the production is and clean that area. I also ensured fresh and in-tact food items passed through conveyor belts. Box and stack food orders for systematic delivery. Also I take care of the weeds around the building to ensure no bugs or animals come near factory.

Internship

• Oct 2014 - Dec 2014

I am working in the inventory department and learning about all the products. Also, I am learning how the entire inventory system works and how it functions on a daily basis. I am working in the inventory department and learning about all the products. Also, I am learning how the entire inventory system works and how it functions on a daily basis.

Barista

• Sep 2011 - May 2013

Interact with a faculty, staff, students and community customers daily. Multitask with various specialty drink and distinct food preparation orders. Required to remember numerous drink recipes and move at a fast pace during high volume sales times. Interact with a faculty, staff, students and community customers daily. Multitask with various specialty drink and distinct food preparation orders. Required to remember numerous drink recipes and move at a fast pace during high volume sales times.

Cashier

• Jan 2011 - Aug 2011

Knowledgeable with numerous food and specialty codes. Responsible for accurate cash/charge draw at the end of the day. Excellent customer service for any requests. Stocked and cleaned register area. Knowledgeable with numerous food and specialty codes. Responsible for accurate cash/charge draw at the end of the day. Excellent customer service for any requests. Stocked and cleaned register area.