Experience

Chelsea Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Aug 2018 - Present

  :Responsible for prompt, efficient, and courteous check in and check out. :Provide exceptional customer service. :Accommodate special requests. :Assisting guest with disabilities. :Collaborating with other internal department to ensure guest satisfaction. :Responsible for prompt, efficient, and courteous check in and check out. :Provide exceptional customer service. :Accommodate special requests. :Assisting guest with disabilities. :Collaborating with other internal department to ensure guest satisfaction.



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Mar 2017 - Aug 2018

  • Resolve problems that arise, such as client dissatisfaction and unmet expectations • Compile- and update- clientele profiles • Conduct sales transactions through Internet-based electronic commerce • Arrange and lead bi-monthly sales meetings, focusing on methods for presenting new merchandise • Oversee a team of physical merchandisers to ensure quick changeovers and correct displays for showroom • Coordinate with management on incoming merchandise and accessories to set up layouts • Notify senior management concerning any trends which were critical to the organization's financial performances Show less



Grand Hotel

• Toronto, Canada Area

• Night Auditor

  • Dec 2016 - May 2017

  • Provide the highest level of customer service. • Responsible for prompt, efficient, and courteous check in and check out. • Performing daily auditing and balancing procedures. • Processing reservations, payments, and performs period-end duties • Act in accordance with all security and emergency procedures Verify that all transactions perform at the front desk are supported by documentary evidence. • Provide the highest level of customer service. • Responsible for prompt, efficient, and courteous check in and check out. • Performing daily auditing and balancing procedures. • Processing reservations, payments, and performs period-end duties • Act in accordance with all security and emergency procedures Verify that all transactions perform at the front desk are supported by documentary evidence.



Holt Renfrew

• Canada
• Retail
• 700 & Above Employee

• Sales Associate

  • Feb 2011 - Mar 2016

  provide exceptional customer service. meet monthly sales target's. attend product knowledge class. provide exceptional customer service. meet monthly sales target's. attend product knowledge class.



Sandals Resorts International

• Jamaica
• Hospitality
• 700 & Above Employee

• Front Desk Supervisor

  • Feb 2009 - Feb 2011



Iberostar Group

• Spain
• Hospitality
• 700 & Above Employee

• Guest Services Associate

  • Jul 2008 - Jul 2009