CX Associate

• Nov 2022 - Present

Product Coordinator

• Apr 2022 - Aug 2022

- Collaborates on product launches; including copywriting, anticipating customer needs through FAQ implementation, supplier meetings to discuss care and materials information, weekly meetings with Product Managers to discuss launch timelines, etc. - Creates internal product trainings for a 12-person frontline CX team consisting of general product information, materials and care information, styling direction, troubleshooting, etc. - Responsible for maintaining a deep understanding of the entire product repertoire; design ethos, styling direction, creating and refining assembly instructions, etc. Show less

CX Associate

• Oct 2021 - Apr 2022

- Responsible for fielding various requests from customers through Kustomer, ranging fromproduct-related questions, shipping logistics on , inventory communication, styling tips,troubleshooting, etc.- Responsible for direct communication with our freight partner, XPO Last Mile; worked closelywith their associates to locate missing product and schedule deliveries for escalated customers - High performer with an average customer satisfaction rating (NPS) of 4.9/5

Key Leader

• Jan 2020 - Oct 2021

- Recruit, train, and coach a team of 9 direct reports. - Review guest service tickets and oversee resolutions. - Responsible for daily operations of the business (financial goals, sell-through, and overall guest and employee experience)

Educator

• Oct 2017 - Dec 2019

- Visual Merchandising Team- Community Engagement + Connection - Social Media

Yoga Teacher

• Dec 2018 - Jan 2020

Interviewer

• Aug 2017 - May 2018