Experience

RNR Tire Express

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• District Manager

  • Mar 2022 - Present

  South Texas Monitor and analyze business trends across all stores within district; develop and implement plans to maximize sales and meet or exceed goals within district for all Key Performance Indicators including sales, payroll, expense control and store contribution. Ensure company selling and customer service standards are upheld consistently across all stores in the district through effective coaching and training of Store Managers and staff. Recruit, hire, retain and develop a team of… Show more Monitor and analyze business trends across all stores within district; develop and implement plans to maximize sales and meet or exceed goals within district for all Key Performance Indicators including sales, payroll, expense control and store contribution. Ensure company selling and customer service standards are upheld consistently across all stores in the district through effective coaching and training of Store Managers and staff. Recruit, hire, retain and develop a team of Store Managers and Associates that achieves excellence in all areas of measured performance to meet or exceed company business objectives, drive business through effective scheduling and payroll management. Coach store teams to develop and maintain operational best practices in the areas of sales and marketing, service, account management, facilities maintenance. Show less



Discount Tire

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Manager

  • Feb 2008 - Jun 2021

  Bellevue, Washington, United States Regional Experience: Recruited into the Regional Leadership Team and tasked with overseeing operational performance of up to 8 store locations, wherein I was able to successfully implement operational best practices, coached store managers on staff development, developed strategies to affect cultural change, and created an environment of accountability, all of which resulted in increased profits and customer volume in each location. Led the development and implementation of a regional… Show more Regional Experience: Recruited into the Regional Leadership Team and tasked with overseeing operational performance of up to 8 store locations, wherein I was able to successfully implement operational best practices, coached store managers on staff development, developed strategies to affect cultural change, and created an environment of accountability, all of which resulted in increased profits and customer volume in each location. Led the development and implementation of a regional pricing strategy based on product ratings, consumer preferences, enterprise buying power and distributor promotions, resulting in increased per-unit profitability across all stores; pricing strategy was adopted corporate-wide within 12 months. Provided leadership and management oversight to hiring, talent development and productivity improvements in Discount Tire's most challenging and high-volume areas; recognized with multiple corporate awards for contributions to sales, profitability and customer satisfaction ratings. Local Branch Experience: Took charge of two underperforming stores and increased their profitability by 30%; built reliable technical teams, provided coaching and accountability to sales team members, addressed workflow constraints, unnecessary spending, and customer satisfaction ratings. Improved customer reviews which drove business volume; created a fair and customer-centric store culture, empowered staff to quickly resolve customer concerns, established escalation rules for management intervention, and diffused potentially disruptive customer disputes. Minimized employee downtime and improved customer turn-over by 20% through proactive scheduling that balanced staffing levels and technical expertise with anticipated customer volume and service requirements.

• Assistant Manager

  • Mar 2002 - Feb 2008

  Kirkland, Washington, United States,

• Technician

  • Mar 2000 - Mar 2002

  Bellevue, Washington, United States