Joseph Pirollo

Information Technology Service Desk Technician at AssetWorks LLC
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Bio

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Credentials

  • Introductions to AI
    Elements of AI
    May, 2021
    - Nov, 2024
  • NSA CAE
    National Security Agency
    May, 2021
    - Nov, 2024
  • The Fundamentals of Digital Marketing
    Google
    Apr, 2021
    - Nov, 2024

Experience

  • AssetWorks Inc
    • United States
    • Software Development
    • 200 - 300 Employee
    • Information Technology Service Desk Technician
      • Sep 2022 - Present

      Utilized Zendesk to complete support tickets on a variety of issues for more than 500 employees. Supported Duo MFA to ensure security compliance. Attended meetings on behalf of Desktop Support to ensure team is updated and maintained all technical needs for users on hardware and software. Utilized Zendesk to complete support tickets on a variety of issues for more than 500 employees. Supported Duo MFA to ensure security compliance. Attended meetings on behalf of Desktop Support to ensure team is updated and maintained all technical needs for users on hardware and software.

  • InterDigital, Inc.
    • United States
    • Telecommunications
    • 300 - 400 Employee
    • Desktop Systems Specialist I
      • Aug 2021 - Present

      Supported the company through multiple offices with technical support in a hybrid model. Set up and configured new user machines and acted as an orientation leader for users. Scheduled meetings and collaborated with all other teams to ensure all technical needs are met utilizing tickets and Microsoft Teams. Supported the company through multiple offices with technical support in a hybrid model. Set up and configured new user machines and acted as an orientation leader for users. Scheduled meetings and collaborated with all other teams to ensure all technical needs are met utilizing tickets and Microsoft Teams.

  • AssetWorks Inc
    • United States
    • Software Development
    • 200 - 300 Employee
    • Desktop Support Intern
      • May 2021 - Aug 2021

      Provided network and mobile support for 500+ employees. Assisted users with hardware and software support on a variety of issues. Worked utilizing Zendesk for ticketing and Multi-Factor Authentication to perform end user support. Provided network and mobile support for 500+ employees. Assisted users with hardware and software support on a variety of issues. Worked utilizing Zendesk for ticketing and Multi-Factor Authentication to perform end user support.

  • Penn State University
    • United States
    • Higher Education
    • 700 & Above Employee
    • IT Service Desk Consultant
      • Sep 2017 - May 2021

      Provided call center support for Pennsylvania State University across their 20 campuses. Created tickets and assisted students with account locks, DUO security locks, Account expirations and creations, and more. Performed physical repairs when needed on personal machines, as well as providing Audio/Visual support during meetings or for students. Provided call center support for Pennsylvania State University across their 20 campuses. Created tickets and assisted students with account locks, DUO security locks, Account expirations and creations, and more. Performed physical repairs when needed on personal machines, as well as providing Audio/Visual support during meetings or for students.

Education

  • Penn State University
    Cybersecurity Analytics and Operations, IST
    2017 - 2021

Community

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