Experience

National Waste Associates, LLC

• United States
• Environmental Services
• 1 - 100 Employee

• Head Of Corporate Services

  • Sep 2016 - Present

  Glastonbury Reporting directly to the CEO accountable for cross functional departments responsible for overseeing daily operations , account management, customer support, retention, growth, end-to-end operational workflow improvements, tactical planning, procurement and customer onboarding.



HomeServe USA

• United States
• Consumer Services
• 700 & Above Employee

• Director Business Operations

  • Jun 2015 - Sep 2016

  Norwalk Responsible for multiple teams accountable for customer enrollments, exception processing/management, driving best practices,system enhancements, vendor management, Partner relationships and metric reporting.



Waste Management

• Environmental Services

• Client Service Manager

  • Jan 2010 - May 2015

  Windsor, CT Senior leader of seasoned professionals responsible for delivering waste removal, recycling and sustainability solutions for new and existing clients. Current book of business is approx $32 million and growing.



The Hartford

• United States
• Financial Services
• 700 & Above Employee

• Sr. Director Operations: Client Services, Compliance & Contracts

  • Sep 2005 - Dec 2010

  Senior Leadership team member accountable for multiple teams of professionals responsible for negotiating and managing administrative service contracts, compliance market conduct exams, project management, product consultation and development, product filings, vendor management, sales, account management, claims and underwriting support, system/technology related activities and metric reporting. In addition, accountable for premium consultants managing and monitoring all aspects of accounts… Show more Senior Leadership team member accountable for multiple teams of professionals responsible for negotiating and managing administrative service contracts, compliance market conduct exams, project management, product consultation and development, product filings, vendor management, sales, account management, claims and underwriting support, system/technology related activities and metric reporting. In addition, accountable for premium consultants managing and monitoring all aspects of accounts receivables, accounts payables, aging reports, premium reconciliations and audits. Show less



MassMutual Financial Group

• United States
• Investment Management

• Sr. Director of LTC Operations, LTC Product, Administration, Service & Compliance

  • Jun 2004 - Aug 2005

  Managed a team of 120 professionals responsible for all operational aspects of the LTC insurance administration including, accounts payable, risk assessment, vendor management, account management, product, compliance, project management, underwriting and claims.

• Director DI Risk Management Operations

  • Oct 2001 - Jun 2004

  Responsible for overseeing the daily operations of multiple units consisting of 30 staff members within the department, including claims, finance, underwriting and tax reporting.



CIGNA Group Insurance

• United States
• Insurance
• 1 - 100 Employee

• Assistant Director of Operations

  • Jul 1993 - Oct 2001

  Managed a team of professionals who were responsible for the day to day recordkeeping and accounts payable for CIGNA’s National Account 401(k) clients.



O’Connell, Pace & Kravitz, CPA’s

• Sr. Accountant

  • Mar 1990 - Jul 1993

  •Prepared federal and state income tax returns for corporations, partnerships and individuals. •Provided tax consultation to individuals, partnerships and corporations.