Solutions Architect

• Jul 2022 - Present

Networking Assistant

• Dec 2021 - Jan 2022

IT Network Student Assistant

• Nov 2018 - May 2021

• Configured Cisco IP Phones individually and in batches for phone replacement project • Ensured IDF rooms and phone areas are clean and neat • Troubleshooted lines and ports • Tagged and Untagged ports via Cisco or HP Switches • Configured Voicemail • Collaborated with full time employees to help resolve incidents and fulfill service requests in a timely manner • Assisted with rewiring, redressing cables in IDFs, and rerouting Emergency Phone lines • Performed other duties as assigned Show less

Project Intern

• Jun 2017 - Jul 2017

• Performed rack and stack duties at customer sites by removing old Cisco switches and replacing them with HP switches • Assisted with rewiring their Intermediate Distribution Frame (IDF) rooms to be organized by labeling network cables • Cleaned work area by vacuuming and removing debris • Performed other duties as assigned • Performed rack and stack duties at customer sites by removing old Cisco switches and replacing them with HP switches • Assisted with rewiring their Intermediate Distribution Frame (IDF) rooms to be organized by labeling network cables • Cleaned work area by vacuuming and removing debris • Performed other duties as assigned

IT Computer Lab Assistant

• Aug 2015 - May 2017

• Troubleshooted computer lab and printing issues for professors and students by providing excellent customer service • Created incidents and escalated to full time computer lab staff to resolve. • Assisted students with logging into their computers • Maintained printers, including retrieving paper from stock rooms, replacing toner when needed, refilling paper trays, and addressing printer jam issues • Cleaned computer lab desks and printers as needed • Perform other duties as assigned Show less

Intern

• Jun 2016 - Jul 2016

• Performed rack and stack duties at customer sites by removing old Cisco switches and replacing them with HP switches • Assisted with rewiring their Intermediate Distribution Frame (IDF) rooms to be organized by labeling network cables • Cleaned work area by vacuuming and removing debris • Performed other duties as assigned • Performed rack and stack duties at customer sites by removing old Cisco switches and replacing them with HP switches • Assisted with rewiring their Intermediate Distribution Frame (IDF) rooms to be organized by labeling network cables • Cleaned work area by vacuuming and removing debris • Performed other duties as assigned