Experience

eSUB Construction Software

• United States
• Software Development
• 1 - 100 Employee

• Senior Product Support Specialist

  • Nov 2011 - Present

  Providing end-user support and internal testing for cloud based construction management software. Conveying solutions in a clear and concise manner. Analyzing and resolving client problems via phone and email. Setting up new subscriber and trial accounts. Providing end-user support and internal testing for cloud based construction management software. Conveying solutions in a clear and concise manner. Analyzing and resolving client problems via phone and email. Setting up new subscriber and trial accounts.



Mitchell International

• United States
• Software Development
• 700 & Above Employee

• Medical Bill Processor

  • Sep 2010 - Aug 2011

  Performed the data entry of medical bill data using Decision Point and Image-Now systems, processing 100+ medical bills per day. Handled D.D.A., D.P. Pend, hard rejects, I.E.P. log and 5 medical insurance accounts. Thoroughly reviewed medical bills to ensure accurate data was presented, making note of illegible and missing data. Assisted the mailroom department with stamping, patch coding and labeling. Performed all duties in accordance with Mitchell International policies, procedures and core values. Show less



Synteract

• United States
• Biotechnology Research
• 100 - 200 Employee

• Cllinical Data Processor

  • Jun 2010 - Aug 2010

  Performed the data entry of clinical data provided by the written Case Report Form or Case Report Form Image. Assisted in the quality control of data by reviewing patient profiles. Flagged and made note of illegible, misspelled and out of field length data. Assisted the department with copying, stamping and filing. Performed all duties in accordance with Synteract SOPs. Performed the data entry of clinical data provided by the written Case Report Form or Case Report Form Image. Assisted in the quality control of data by reviewing patient profiles. Flagged and made note of illegible, misspelled and out of field length data. Assisted the department with copying, stamping and filing. Performed all duties in accordance with Synteract SOPs.



Kings Steel Detailing

• Greater San Diego Area

• Document Controller

  • Aug 2008 - Aug 2009

  Processed client’s documentation: received, reviewed document packages, scanned, logged, generated PDF files, distributed and uploaded files into FTP site, archived, tracked status of all existing structural steel projects. Assisted in the quality check of detailed drawings by reviewing bill of materials. Processed E.C.O. packages needed for constant engineering updates and changes. Responded to 15+ client calls daily and solved 90% of their concerns. Changed and adjusted various detailed drawings as per the requirement using AutoCAD. Coordinated and participated in compilation of technical documents. Managed the revision updates and submission of product documentation. Designed and generated project specific documentation status reports, logs, and transmittals. Organized and archived electronic and hard-copy technical documents. Maintained the master database, drawing logs, and all existing project file folders. Show less



4-Ward Tech, Inc.

• Greater San Diego Area

• CAD Drafter

  • May 2000 - Jun 2001

  Converted legacy documents into digital vector CAD files using AutoCAD. Verified drawings for accuracy and conformity. Estimated and organized drawing tasks to maintain allocated time budgets. Collaborated with project managers and clients in producing architectural drawings. Converted legacy documents into digital vector CAD files using AutoCAD. Verified drawings for accuracy and conformity. Estimated and organized drawing tasks to maintain allocated time budgets. Collaborated with project managers and clients in producing architectural drawings.