Technical Coordinator Aftersales and Maintenance

• Apr 2021 - Present

Install and maintain all generators, power equipment sold by Powergen Engr. Ltd  Provides maintenance services that will generate referrals for new maintenance contracts  Escalate and route Client/Technical Partners issues to the relevant process operators  Maintain quality and professional client Powergen and its Clients  Act as a client service representative on jobs when on site.  Prepare installations and service quotes on all orders received from sales and client service units, ensuring the necessary invoices are raised also.  Provide and recommend adequate training to field staff & engineers  Use organisation and time management tools to track breakdowns and meet turn around times and other required metrics.  Inter-phase with the Sales and Accounts departments to proffer productive business solutions.  General supervision of all field operations and Technical activities.  Install, maintain and carry out repairs and services on all generators and other product sold by Powergen.  Liaise with the Sales department on new maintenance contracts and projects  Build and maintain a database of knowledge produced and used by the technical team.  Responsible for liaising with Accounts and Admin on all purchase and inventory controls for all store requisitions/activities.  Provide Technical/business advice to clients on advice to clients on what package(s) will suit their needs Follow Through on breakdowns and Client complaints on various jobs ensuring prompt resolution and feedback  Developing long-term relationships with clients through managing and interpreting their requirements and responsible for ALL client service activities.  Interact with clients, influencing their choice product or service that best satisfies their needs in terms of quality, price etc Ensure Client file are up to date  Follow up on outstanding payments  Process orders (Price for goods and products) via email or phone

Field Service Coordinator

• Dec 2019 - Apr 2021

Head Of Operations

• Jun 2017 - Nov 2019

Manage the Telecom site maintenance, management and fueling operations of the group.Manage the daily operations and routine servicing of power and cooling equipment in Telecom sites and high capacity locations Ensure downtimes are quickly resolvedFormulate policies and strategy to smoothly and profitably manage the operations of the services business.Increase the operational efficiency of operations unitProvide leadership and mentorship for the services business.Manage customer relationships to enhance business operations.Manage and maintain client offices, property and Globacom residence for expatriates Supervised Electromechanical works at newly commissioned sites Managed fleets of cars and peddler and maintain record of monthly servicing, daily fueling schedule, movement log book and checklist

Head,Netork Operation Centre

• Apr 2016 - May 2017

Receive fault/downtime alarm from client representative Escalate the fault alarm to the engineer covering the region. Send daily update report of downtime from all the regions to the management Monitor downtime across various regions and escalate to the appropriate site engineer for resolution Ensuring hours of downtime for the month is minimize to a reasonable level. Prepare month performance and analysis report to guide management in decision making Prepare end of the moth report in power point for presentation during management meeting.

Project Coordinator

• Jan 2015 - Feb 2016

Managed Honeywell Plc Horeca Project in Lagos Coordinate the project with 39 staff; 33 HR , 6 HS Meeting Horeca Target in Lagos Compiling and reporting competitive activities Managing all Honeywell activations in Horeca outlets in Lagos Leadership Team weekly meeting Joint calls, Spot check and back check with staff in the field to drive performance and meet target. Lead team to weekly review meeting in Honeywell Report to MD rutforce Marketing Services on a daily basis.

System and Network Engineer

• Jan 2013 - Jan 2015

Manage /Monitor LAN /WAN network services Perform routine audit of system/software and troubleshoot reported Problem Introduce /integrate new technologies into existing data center Draft/Maintain LAN/WAN documentation and processes Administering organist ion’s equipment such as router, switch, IP Firewalls, server, workstations, access control devices, CCTV, etc Recommend equipment replacement and upgrade where necessary.