Experience

WOLF

• United Kingdom
• Entertainment
• 1 - 100 Employee

• Product Manager

  • Sep 2022 - Present



Freelance

• Community Manager

  • Jan 2015 - Oct 2021

  I help manage and run a large Facebook and Discord community of 20,000+ LGBTQAI+ Gamers - I moderate content and users as well as provide engagement plans with other admins. This is purely a volunteer position. This includes Facebook admin duties as well as setting up and running of a large Discord server. I help manage and run a large Facebook and Discord community of 20,000+ LGBTQAI+ Gamers - I moderate content and users as well as provide engagement plans with other admins. This is purely a volunteer position. This includes Facebook admin duties as well as setting up and running of a large Discord server.



WOLF

• United Kingdom
• Entertainment
• 1 - 100 Employee

• • Jan 2016 - Nov 2019

  - Propose and drive new programs and meaningful innovation or refinements to existing projects across the platform.- Managing user engagement strategy accounting for up to 30% of total monthly revenue. - Running a volunteer program consisting of a network of over 150 volunteers. - Helping the community team to drive social media campaigns. - Measure, monitor, report and provide meaningful feedback on user sentiment, concerns, and suggestions- Product owner for various community and support driven strategies including integration of AWS Rekgontion and new user onboarding. - Game design for group-based games. - Delivery manager for bot games Show less

• • Jun 2011 - Nov 2019

• • Feb 2014 - Jan 2016

  - Managing external title deliveries- Working with the internal and external development teams to ensure quality and timely delivery of projects-Managing the day-to-day relationship with team members and clients to ensure all needs, requirements and expectations are met- Feature planning and management of update schedules.- Creating and maintain product backlogs.

• • Feb 2011 - Feb 2014

  - Managing community expectations and desires including fully interacting with customers on a day to day basis- Dealing with problematic users.- Managing the support team of 7 staff.- Managing an online volunteer support team of 30+ users.I Joined Palringo in 2011 after being a user for a few years, i initially joined as a support technician and have revamped the support system from the bottom up, theres now a much larger team that i help manage and maintain as well as other jobs as a community manager. Show less