Experience

Airtel Tanzania

• Telecommunications
• 700 & Above Employee

• Head Of Network Operations and Quality

  • Feb 2010 - Present

  - Drive Operation and Maintenance strategy formulation, implementation and provide strategic leadership and direction to the Networks Operations and Quality functions as well as the Managed Services partners’ Organizations. - Governance and performance monitoring of country operations:- Direct, monitor and review functional operations across the country. These include but are not limited to network Operations &Maintenance, optimization, network changes management, expansion, benchmarking, customer problem management, network problems management and other operational aspects. - Formulate, implement and monitor the Network Annual and long term Operation Expenditure Plan to ensure efficient networks operations expenditures. - Forecast Network Operations and Maintenance requirements and Network Quality Management. Monitoring Quality KPIs, Standards and processes, Competitive benchmarking, and management reporting. - Key partner and stakeholder management:- Managing high levels partner relations, partner performance and debit/credit processes. - Customer Experience:-monitoring voice of customer, achieving customer delight and experience on network performance. Supporting the business to achieve specific market targets. - Development of teams’ capabilities and improving engagement. Oversee activities of staff in respect to hiring, coaching, performance management, disciplines, rewards, recommends termination as necessary Show less



Zain Tanzania

• Dar es Salaam, Tanzania

• Transition Program Manager-Network Managed services

  • Jul 2009 - Feb 2010

  To manage the overall program for the execution of the Managed Services Transition within the OpCo by:  Planning and delivering the program and proactively monitoring its overall progress, resolving issues and initiating corrective action as required.  Effective coordination of projects within program and their interdependencies.  Maintaining overall integrity and coherence of the program, and developing and maintaining the program environment.  Ensuring maximum efficiency through the allocation of resources and skills within program’s scope.  Managing communication with both internal and external stakeholders.  Ensuring roles and responsibilities are defined, understood and executed to ensure the program’s success.  Ensuring consistent tracking and reporting of program’s performance and compliance to both timeline and deliverables.  Providing visibility to senior management and the steering committee on the performance of initiatives.  Identifying and negotiating resolution of resource constraints.  Monitoring and control of risks and issues.  Provide Daily/weekly reports on Managed Services Execution performance (incl. KPIs, SLA...etc)  Coordinate with local divisions (Marketing, Sales, Legal & finance) to ensure processes alignment Show less



Celtel Tanzania limited

• Tanzania

• Operations Manager

  • Oct 2003 - Jun 2009

  To plan, organize and manage overall network operations as per network quality KPIs, budget KPIs and customer satisfaction. Ensuring processes and guidelines compliance. Managing and coordinating network facilities, spares, logistics and power support. Ensuring budgetary compliance and operational costs efficiency. To plan, organize and manage overall network operations as per network quality KPIs, budget KPIs and customer satisfaction. Ensuring processes and guidelines compliance. Managing and coordinating network facilities, spares, logistics and power support. Ensuring budgetary compliance and operational costs efficiency.